Counseling and Psychological Services Medical Support Assistant (Multiple Vacancies)

Counseling and Psychological Services Medical Support Assistant (Multiple Vacancies)

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 62117

Department

FSU Counseling and Psychological Services

Responsibilities

• Greets and welcomes patients and visitors in a professional and empathetic manner, anticipating patient anxieties and answering questions. Manages multi-line phone systems, screening calls, taking messages, and directing inquiries to appropriate staff or healthcare providers. Assists patients with form completion, including intake, consent, and insurance documentation. Stays abreast of all services provided within the center. Schedules, confirms, and reschedules patient appointments and follow-up visits efficiently using electronic health records (EHR) and scheduling software. Maintains accurate and up-to-date patient records, including personal demographics, medical history, and insurance details, ensuring HIPAA compliance. Coordinates patient flow within the clinic to ensure appointments run on time.
• Provides administrative support to Counseling & Psychological Services Programs including but not limited to training programs and outreach programs. Provides administrative support to clinical staff as needed. Utilize computer and information technology to organizes and maintain client records and files for the department. Responsible for creating, assigning, and retrieving files for new and/or existing clients. Consults with co-workers to protect sensitive and confidential information and to ensure ethical clinical procedures are followed. Ensures all patient paperwork is complete and accurately filed.
• Performs property inventory for department. Serves as back-up for administrative functions, primarily travel and procurement.
  
  

Qualifications

A high school diploma or equivalent and two years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Preferred Qualifications

• Experience working in an office health setting.
• Ability to communicate effectively, verbally and in writing.
• Knowledge of office practices, procedures and etiquette.
• Attention to detail, time management and ability to work independently.
  
  

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Open until filled and applications will be reviewed upon receipt.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.