Care Coordinator

Job Summary
The Care Coordinator is the main point of contact for our clients, their family members, and our Caregivers regarding care needs and changes. As the Care Coordinator, you will be responsible for supervising the care of our clients by assessing and monitoring the quality of services provided to them in addition to changes in condition such as illness, injuries, hospitalizations, etc., and managing updates in their Care Plan. The Care Coordinator is also responsible for ensuring all Caregivers are prepared to care for our clients based on their skill level and the clients’ care needs.

Duties

• Assist with prospect intake calls and assessments as needed
• Maintain professional relationships with current referral sources
• Document in a timely manner all notations in our homecare software program
• Ensuring Caregiver issues are resolved in a timely manner
• Schedule coordination for Caregivers and clients
• Creates client care plans through completed assessments
• Provide outstanding customer service at all times to all clients, family members & referral sources
• Occasionally fill in on shifts when needed
• Roughly 75% office work and 25% field work

Job Requirements

• Access to a reliable vehicle at all times and ability to drive throughout your day
• Proficiency with Microsoft Office, Google Suite, and web applications
• Excellent organizational, customer service, telephone, and interpersonal skills
• Ability to connect and interact clearly with seniors
• Must have superior oral and written communication skills
• Ability to work under pressure and meet deadlines
• Ability to problem solve
• Able to shift priorities quickly, as this role requires wearing many hats.
• This position works weekend rotation, some weekends required
• Office hours from 9am to 5pm with flexibility to manage duties before and after hours as needed
• Rotation of On-Call weeknights and weekends as needed

Qualifications

• High school diploma or GED required
• College degree preferred
• 1 year of related care coordination or scheduling experience required, 3 years preferred.
• Current driver’s license and automobile insurance required
• Clear Motor Vehicle Report and background check required

Benefits

• Paid time off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid sick time
• Paid training
• Major holidays off
• Opportunities for advancement
• Small team, supportive environment

Schedule

• 9am - 5pm
• Rotating weekends
• Weekends as needed
• On call rotation

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Care Coordinator: 1 year (Required)

Ability to Commute:

• Scottsdale, AZ 85251 (Required)

Ability to Relocate:

• Scottsdale, AZ 85251: Relocate before starting work (Required)

Work Location: In person