Job description: Please read entire description for hours and bilingual requirementsAbout the RoleAs a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.Responsibilities

Build trust with patients with an empathetic attitude and working knowledge of healthcare
Communicate and collaborate with external office staff as well as other members of the Icon clinical team
Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
Complete tasks as directed by clinician in a fast paced environment

You May Be The Ideal Candidate if You Have...

At least 3 years of customer service in a healthcare setting
Ability to use multiple digital tools for record keeping and patient care directives
Excellent interpersonal skills and ability to engage patients
Ability to effectively communicate with other members of the Icon Team
Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
Minimum 1 year of experience working in a fully remote or hybrid environment
Ability to problem solve independently and “think on your feet” as needs arise
MUST BE BILINGUAL ENGLISH/SPANISH
Several openings in both EST and CST