Benefits:

Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Free food & snacks
Health insurance
Paid time off
Training & development

We are a leading insurance agency recognized across Washington State and the West Coast for our commitment to excellence and unparalleled customer service. At our agency, the standard is the standard — we seek the best and expect the best.Position Overview:
We are seeking a dedicated and detail-oriented Insurance Customer Service Representative to join our Wedgwood office. In this critical role, you will be the first point of contact for our valued customers, handling incoming calls with professionalism and care. You will identify additional customer needs and coordinate solutions within a highly structured, systems-driven agency environment.If you thrive in a fast-paced, operations-focused setting and have a passion for delivering outstanding service, this role is for you.Location Address: Seattle, WA 98115Key Responsibilities:

Handle incoming calls from current customers promptly and professionally.
Listen actively to understand customer needs and identify opportunities to provide additional insurance solutions.
Work closely with agents and internal teams to coordinate seamless service and ensure customer satisfaction.
Utilize and adhere to strong agency systems and operational protocols to maintain accuracy and efficiency.
Maintain detailed and accurate customer records in agency systems.
Support agency goals by helping retain and grow existing customer relationships through attentive service.
Demonstrate a proactive, problem-solving approach to customer inquiries and issues.

Qualifications:

Experience in customer service, preferably within insurance or financial services.
Strong communication and interpersonal skills; ability to build rapport over the phone.
Comfortable working within a highly structured, systems-driven agency environment.
Detail-oriented with strong organizational skills.
Ability to multitask and manage time effectively in a fast-paced setting.
Genuine dedication to providing excellent customer service and support.
Insurance licensing (P&C and/or L&H) is a plus but not required.

Customer Care Manager - State Farm Agent Team Member

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