Patient Care Coordinator

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary

The Patient Care Coordinator (PCC) is responsible for coordinating activities to facilitate patient care including monitoring, maintaining, and promoting patient's compliance with disease management, wellness/preventive services, appointments, scheduling, referrals, tests, and follow-up visits. The PCC serves as a point of contact, advocate, and information resource for patient, family, care team, payers, and community resources. The coordinator facilitates patient access to appropriate resources and utilization of available systems and processes. The PCC complies with quality standards and practices necessary to meet outcome targets for patient populations. All of the above reference activities can occur telephonically, in-clinic, and/or in the patient's home.

Minimum Qualifications

Education/Licensure/Specialized Training:

Education: Graduate of an accredited school of Nursing.

Licensure/Certification

Current licensure as Licensed Vocational Nurse in the state of Texas.

Basic Life Support from a hospital-based American Heart Association (AHA) approved program.

Work Experience

Three (3) years experience in acute or post-acute care.

Previous Experience In Caring For Chronic Disease Patients Preferred.

Previous Care Coordination, Case Management or Home Health experience preferred.

Equipment Operated: Computer and other office equipment

Special Requirements

Communication Skills:

Above Average Verbal (Heavy Public Contact)

Bilingual Skills Required. Preferred Language(s): Spanish

Writing /Composing (Correspondence / Reports)

Other Skills

Analytical Medical Terms PC Word Proc.

Work Schedule

Weekends Flexible Overtime Travel 75%

Other Requirements

Strong organizational and interpersonal skills.

Be attentive to details

Ability to communicate proficiently through technology (e.g., email, etc.).

Ability to handle difficult situations involving patients, physicians, or others in a professional manner.

Competent in Microsoft Office to include Excel, Word, PowerPoint, SharePoint and Outlook