Job Description: Ashley Intensive Case ManagerAt Avalon Housing, we believe housing is a human right. Our mission is to build healthy, safe, and inclusive supportive housing communities as a long-term solution to homelessness.Avalon Housing is a nonprofit supportive housing provider. Supportive housing combines affordable housing with personalized services such as case management. We don't just help people find housing-we help people stay housed, heal, and thrive.If you are passionate about building diverse, inclusive, and equitable communities where all people feel valued and supported, Avalon may be the place for you.Avalon Housing is looking for a talented and dedicated person with a commitment to social justice to fill the role of Ashley Intensive Case Manager. The ideal candidate brings both professional expertise and genuine care for the people we serve, helping residents move from surviving to thriving.Using a Housing First approach, the Intensive Case Services Team partners closely with residents to promote long-term housing stability and overall well-being. This team collaborates with community providers and internal partners to ensure coordinated, person-centered care that addresses mental health, physical health, social, and housing-related needs.The Ashley Intensive Case Manager (ICM) provides outreach, intensive case management, care coordination, community-building, and housing support services within a single-site, 24/7 staffed supportive housing setting.Residents served in this role often experience complex and overlapping challenges, including chronic homelessness, mental health conditions, substance use disorders, and chronic medical concerns. The ICM plays a critical role in helping residents navigate these challenges and build sustainable, meaningful lives in housing.Here are some of the key benefits that Avalon staff receive:Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers the full cost of the premiums for dental and vision insurance.Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.Core Responsibilities Include:

Provide comprehensive case management of the Ashley tenants
Participate in the interviewing and onboarding of new Ashley team members
Deliver ongoing, proactive, and creative strategies to support tenant participation and engagement.
Conduct comprehensive assessments and collaborate with tenants to develop individual action plans to achieve goals
Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
Support tenants in developing basic life skills, including tenant rights and responsibilities, and maintaining a safe and stable apartment
Assist tenants with accessing needed medical, mental health, substance use, and Psychosocial supports
Provide mediation and conflict resolution support among tenants and between neighbors
Provide crisis intervention and de-escalation support as needed
Understand and uphold all contractual requirements with partner agencies
Work to build community and peer support among tenants, including participation in community programming activities
Complete all required documentation accurately and in a timely manner, including Medication Administration Record (MAR) monitoring and compliance.
Provide medication management for Ashley House tenants
Facilitate onsite medication training for Residential Support Specialists

Supplemental Job Duties:

Participate in on-call rotation and occasional evening and weekend work as necessary
Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands-on assistance

Required Qualifications

Bachelor's or Master's degree in social work, psychology, human services, or a related field, or a minimum of three years of relevant professional experience
Training in assertive engagement, motivational interviewing, harm reduction, and trauma-informed care
One to three years of experience working with similar populations, including individuals experiencing homelessness, mental illness, chronic health conditions, and/or substance use disorders

Desired Skills and Abilities

The ability to show up calm, steady, and supportive during crises, helping residents feel safe and respected
Strong communication skills, both spoken and written, with attention to clarity, professionalism, and compassion
A positive, dependable, and team-oriented approach, with a strong commitment to helping residents move toward stability
Strong organizational skills and the ability to balance multiple responsibilities without losing sight of resident needs
A genuine interest in working with individuals who may be hard to engage, using harm reduction and trauma-informed practices
A demonstrated commitment to equity, inclusion, and non-judgmental service delivery when working with people from diverse backgrounds

Physical DemandsThe physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee may be required to sit for extended periods of time, drive a vehicle including transporting passengers, communicate effectively through speaking and hearing, lift and carry items weighing up to 25 pounds, and use computers and other office equipment for documentation and communication.Job Title: Ashley Intensive Case ManagerReports to: Adult Residential Services Team LeaderLocation: This position and office is based in Ann Arbor, MI.Status: Full-time position, salary, exemptSchedule: This full-time position is 40 hours per week, with some weekendand evening flexibility is required.Starting Wage: $49,009Benefits include excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short-term disability plan, Employee Assistance & Wellness programs.Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.

Intensive Case Manager-Ashley House

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