Employee Assistance Program Clinical Counselor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Aetna Mental Wellbeing is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

Key Responsibilities:

• Deliver on-demand, single session consultations, clinical assessments, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time, in order to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Required Qualifications

• Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside. Valid licenses include the following:
  • Licensed Professional Counselor (LPC)
  • Licensed Marriage & Family Therapist (LMFT)
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Mental Health Counselor (LMHC)
  • Licensed Clinical Mental Health Counselor (LCMHC)
  • Licensed Independent Clinical Social Worker (LICSW)
  • Licensed Independent Social Worker (LISW)
  • Clinical Psychologist
• 1+ year of experience in crisis intervention.

Preferred Qualifications

• 1+ year of experience in EAP, behavioral health, or social services.
• Previous experience working with diverse populations.
• Familiarity with brief therapy models (e.g. Single Session Consultation) and Motivational Interviewing.
• Previous experience in a call center environment.
• Previous experience in delivering services via multiple platforms (chat, video, phone).
• Strong rapport-building skills.
• Previous experience facilitating positive behavior changes.
• Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.

Education

• Master’s degree in a behavioral health or counseling field.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

$54,095.00 - $155,538.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.