Community Support Specialist I - Temporary

We appreciate your interest in our organization and assure you that we are sincerely interested in your qualifications. A clear understanding of your background and work history will help us potentially place you in a position that meets your objectives and those of the organization. Qualified applicants are considered for positions without regard to race, color, religion, sex (including pregnancy, childbirth and breastfeeding, or any related medical conditions), national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, genetic information, gender expression, military status, or the presence of a non-job related medical condition or disability (mental or physical).

This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.
About us

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

Essential Duties and Responsibilities

• Outreach to eligible members for program overview and scheduling of initial

appointment.

• Assist clients by providing direct services in their homes, community or clinic setting.
• Follow-up with clients via phone calls, home visits, and visits to other settings where

clients can be found, which may include homelessness.

• Provide and process referrals for services to community agencies as appropriate.
• Assist clients in accessing health related services, including but not limited to obtaining a medical home, providing instruction on appropriate use of medical housing, overcoming

barriers to obtaining needed medical care and/or social services.

• Help clients connect with transportation resources and provide appointment reminders in

special circumstances. Assist with transportation based on Community Services policy.

• Work collaboratively with other clinical personnel assigned to the same client.
• Act as a client advocate and specialist between the client/family and community service

agencies.

• Develops effective working relationships with agencies and organizations to advocate

for consumer and family/caregiver empowerment.

• Conduct community outreach and attend meetings which provide resources/linkage.
• Attend regular staff meetings, trainings, and other meetings, as requested.
• Document all client encounters and contacts made on behalf of the clients; complete and

submit monthly reports; maintain comprehensive electronic records, which include client
notes.

• Always maintain HIPPA compliance.
• Proficiently utilize motivational interviewing techniques in all client contacts to increase

adherence, decrease non-compliance and promote the significance of the referrals.

• Process and monitor incoming referrals and prepare them for review and submission to

the appropriate program.

• Monitor and review data exchange entries/reporting related to Community Based

Organizations

• Ensure closed-looped referrals are processed correctly
• Conduct internal CBO audits to ensure regulatory compliance, improve quality of care

and allow for training opportunities and financial optimization.

• Responsible for ensuring all authorizations are received by the appropriate parties
• Complete calls related to patient satisfaction
• Join and actively engage in discharge planning alongside designated Community Based

Organizations when deemed necessary

• Performs miscellaneous job-related duties as assigned.

Employment Standards

Education and experience:

• High School Diploma or GED equivalent.
• Minimum 3 years of full-time paid experience working in health education, case

management, community outreach, in a healthcare field.

Certifications:

• Bilingual English/Spanish with certificate of linguistic proficiency (Tier I). Preferred

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis.