Patient Care Coordinator

About Menon Regenerative Institute

Menon Regenerative Institute is a distinguished dual-focus practice combining advanced pain management and regenerative medicine with a high-end medical spa and wellness clinic. We are committed to providing personalized, professional care and an exceptional client experience. The Patient Care Coordinator is the critical first impression and administrative backbone of our practice.

The Role

Job Title: Patient Care Coordinator (Part-Time)
Location: Millburn, NJ
Compensation: $18.00 – $20.00 per hour, based on experience.
Job Type: Part-Time (Potential for Full-Time Conversion)

The Patient Care Coordinator is responsible for managing the entire client lifecycle, ensuring clinical compliance, driving patient flow, and facilitating a seamless, high-end experience for every patient and client.

Schedule and Availability

Expected Weekly Hours: 20–30 hours (Shifts typically 6–8 hours)

• Monday – Friday: Must be available to work shifts between 9:00 AM – 6:00 PM.
• Saturday: Must be available to work shifts between 9:30 AM – 4:00 PM.

Note: This role requires open availability within the stated timeframes. This is not a remote position.

Core Responsibilities

1. Client & Patient Experience Management

• Serve as the "face and voice" of the practice, greeting all individuals with a warm, genuine, and professional spirit of hospitality.
• Manage the office flow to minimize wait times and maximize provider efficiency.
• Proactively confirm appointments via phone and SMS and manage complex scheduling sequences.

2. Administrative & Financial Operations

• Perform swift and accurate check-in and check-out procedures.
• Handle accurate payment processing and collecting, including managing cash, credit cards, and package redemptions.
• Operate and manage the RingCentral phone system efficiently, handling high-volume calls while strictly maintaining patient and staff privacy and security.
• Maintain strict patient confidentiality standards aligned with clinical best practices.

3. Clinical Compliance & Sales

• Perform insurance benefit verification and manage new patient demographics and clinical information.
• Clearly inform patients of service pricing and provide detailed, professional explanations of treatments and services.
• Exhibit strong closing skills by assisting clients with proactive rebooking for follow-up appointments and actively selling retail products and packages.

Required Skills and Professional Profile

We are seeking a candidate who demonstrates exceptional maturity, organization, and a proven ability to thrive in a high-end service environment.

Professional & Personal Attributes

• Impeccable Professionalism: Demonstrated commitment to ethical behavior, discretion, and a highly professional appearance and demeanor.
• Composure & Problem-Solving: Proven ability to remain punctual, reliable, and effective under pressure.
• Communication Mastery: Exceptional oral, written, and interpersonal communication skills, essential for high-end client service.
• Team Player: Adaptable and willing to assist other departments during slow periods.

Experience & Technical Qualifications

• Minimum one year of experience in a medical office, medical spa, or high-end concierge/service environment.
• Proficiency in Electronic Health Records (EHR) software or dedicated spa/booking management systems.
• Working knowledge of insurance verification and patient benefits is highly desired.
• Proven sales aptitude and comfort in discussing pricing and recommending additional services/products.

Job Type: Part-time

Benefits:

• Employee discount

Application Question(s):

• What EHR or CRM system have you used in your previous jobs?
• Our Patient Care Coordinator role is part-time, requiring open availability for shifts Monday-Friday between 9:00 AM and 6:00 PM, plus mandatory Saturday rotation 9AM-4PM (based on client bookings). Please confirm that you are fully available within these hours and are prepared to commit to a non-remote schedule in Millburn, NJ.
• What is your minimum required hourly wage?
• Will you be able to reliably commute to Millburn, NJ 07901 for this job?

Education:

• Bachelor's (Preferred)

Experience:

• office administration: 1 year (Required)

Work Location: In person

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Application Question(s):

• Our Patient Care Coordinator role is part-time, requiring open availability for shifts Monday-Friday between 9:00 AM and 6:00 PM, plus mandatory Saturday rotation 9AM-4PM (based on client bookings). Please confirm that you are fully available within these hours and are prepared to commit to a non-remote schedule in Millburn, NJ.
• What EHR or CRM system have you used in your previous jobs?
• What is your minimum required hourly wage?

Ability to Commute:

• Millburn, NJ 07041 (Required)

Work Location: In person