Social Work Supervisor

Mecklenburg County

place Charlotte, 28228

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Hybrid (Remote and Onsite)

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Counseling, Social Work, Other Behavioral, Mental, or Healthcare Field

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Internship, Supervision

local_atm $69,389 - $86,736 a year

Social Work Supervisor - Partnership Services and S.O.A.R.

The Department of Community Resources

Please apply: 1/5/2026

“Follow Your Calling, Find Your Career”

Salary Range: $69,389.00 - $86,736.00 This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Centers, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Centers.

In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Specific Summary

Supervisor has oversight over the daily operations for Partnership Services and SSI/SSDI, Outreach, Access and Recovery (SOAR). Partnership Services assists customers seeking emergency medication assistance, financial assistance resources with rent and utilities and community resource that may present in person or call-in the agency. The SOAR program is designed to increase access to the disability income benefit programs administered by the Social Security Administration (SSA) for eligible adults and children who are experiencing or at risk of homelessness and have a serious mental illness, medical impairment, and/or a co-occurring substance use disorder.

Position Summary

Provides direct supervision, training, support, review and evaluation of professional technical and para-professional staff involved in areas which include a broad range of Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently.

Location:
This individual will provide on-site support to both the Ella B. Scarbrough and Valerie C. Woodard Community Resource Centers.

Essential Functions

Supervise, train and evaluate the performance of technical and professional staff
Consult with teams and staff on individual case assignments
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conduct periodic reviews, and lead progress toward objectives
Monitor budget activities and adjusts expenditures; makes budget recommendations as appropriate
Review and audits staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Communicate with and visit other public and private welfare agencies, hospitals and other institutions to exchange information and develop resources
Seek additional resources and partnership to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience:
Minimum of five years of social services or human services experience

Education:
Bachelor's degree in Human Services, Health or related field

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications
Master's degree in Social Work, Counseling or a related Human Services degree preferred
Experience working in high-volume environments

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Knowledge, Skills and Abilities

Knowledge of

General social work principles and available resources
Social services procedures, practices and methods
Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community-based service agencies

Skills

Interpreting and implementing local, state and federal regulations that govern Health and Human Services
Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
Demonstrated leadership skills
Excellent communication skills – both written and spoken

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Computer Skills

Proficient in applicable computer programs

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.