Central Intake Coordinator

At Rivergrove Health and Rehabilitation, we pride ourselves on providing compassionate, high-quality care while building meaningful connections with our residents, their families, and the broader community. We are seeking a Central Intake Coordinator who thrives in a fast-paced, detail-oriented environment and understands the importance of being the first point of contact for skilled nursing facility (SNF) referrals.

This role is crucial in ensuring that every referral is handled with accuracy, timeliness, and professionalism. As the Central Intake Coordinator, you will play a key role in guiding patients through the admissions process, communicating with referral partners, and supporting our internal teams—all while helping people feel welcomed and cared for from their very first interaction with Rivergrove.

We offer the following to our amazing employees:

• Career Growth Opportunities: We prioritize internal growth and advancement.

• Monthly Staff Appreciation Events: Celebrating our staff's hard work and dedication with parties, giveaways, and prizes.

• Comprehensive Benefits Package: Including health, dental, and vision insurance to support our employees' well-being.

• Tuition Reimbursement Program: Supporting continuous learning and career advancement with financial assistance.

• Retirement Savings Plan: Offering a 401K plan for long-term financial security.

• DailyPay Option: Offering flexibility with daily access to earned wages.

• Uniforms Offered: Ensuring a unified workplace environment.

Pay in lieu of benefits (Mod Comp): Competitive compensation options.

Responsibilities:

• Receive and enter SNF referrals from hospitals, providers, and community partners

• Validate required demographic, insurance, and clinical information

• Review for clinical and financial viability

• Track referral status and ensure timely progression through the intake process

• Communicate professionally with internal teams and referral sources

• Maintain accurate, audit-ready documentation in admissions systems

  Qualifications:

  • Strong organizational skills with excellent attention to detail.

  • Exceptional verbal and written communication skills.

  • Professional, courteous, and personable demeanor.

  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

  • Experience in healthcare, admissions, or patient coordination preferred.

  • Proficiency with computer systems and electronic admissions or healthcare software.

  EQUAL OPPORTUNITY EMPLOYER

  The Facility is an equal opportunity employer. The Facility does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Facility will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Facility including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.