Referral Care Coordinator

SouthLight Healthcare

place Raleigh, 27613

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Counseling, Other Behavioral, Mental, or Healthcare Field

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Internship, Full-Time

local_atm $18 - $18 hourly

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Medical/Vision/Dental Insurance, PTO, Other Benefits

Referral Care Coordinator - Full Time

Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope & Authenticity!

As our Referral Care Coordinator, you will be responsible for managing the process of receiving, scheduling and triaging calls and referrals received from the community, healthcare providers and other internal and external referral networks. This position serves as a valuable first point of contact, primary source of support and education, and helps ensure a full understanding and navigation of SouthLight’s life-saving services. The Referral Care Coordinator is also responsible for supporting the Customer Care Coordinator in receiving, screening and directing a high volume of external and internal calls received on SouthLight’s main phone number.

Schedule

Monday-Friday 8am-4pm.

Pay

$18.00 per hour.

Benefits

Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.

Job Responsibilities of a Referral Care Coordinator

Provide superior customer service when communicating in person, via phone or online with staff, service providers, hospitals and the general public
Responsible for answering incoming calls, providing information regarding treatment services and general inquires and transferring calls to the appropriate source as needed
Oversee and manage online referral portals from hospitals and services providers and coordinate services appropriately
Request and review required documentation to verify compliance, completeness, and accuracy of data
Respond to all referral requests within 24 business hours of receipt of initial communication and document outcomes
Utilize electronic medical record to establish, update, and maintain accurate client information
Develop an active knowledge of available resources, and work to build and strengthen professional relationships with community providers
Promote and model the core values of SouthLight (compassion, excellence, collaboration, inclusion, hope and authenticity) to ensure quality care and an effective work environment

Qualifications of a Referral Care Coordinator

Education and Experience

Minimum of HS diploma or GED
Minimum one year of experience in front office, customer service or related field. Behavioral health experience a plus

Knowledge, Skills and Abilities

Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
Commitment to strong customer service focus rooted in empathy and connection with clients
Excellent time management and prioritization skills to handle and manage high volume of inquires
Professional interpersonal and communication skills
Ability to work independently and as a member of a team
Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities
General understanding of the requirements for MCO’s, Medicaid, Medicare, Third party payers
Ability to interact effectively with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organization

About SouthLight Healthcare

Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.

Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.

We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.