Client Care Coordinator

Client Care Coordinator

We are seeking a Client Care Coordinator for our growing home inspection team! Must be a well organized self-starter who is able to learn new technology easily, provide excellent customer service, and have great phone skills. This position requires someone who can be interrupted frequently, maintain a positive attitude, and share our belief that other people come first! If you enjoy serving others in a fast-paced industry, talking on the phone, embrace the challenge of multitasking, and creating flexible solutions, then we look forward to hearing from you!

This role interacts with clients and their real estate agents through phone calls, email, and text to help them schedule their home inspections and answer questions. This includes gathering information for an inspection and entering data into our online scheduling software. An ideal candidate would have high volume scheduling experience and have the opportunity to influence the future success of the company.

Qualifications/Skills:

• Proficient computer skills, including Microsoft Office
• Background in the Real Estate Industry or scheduling for a service industry is a plus
• High school diploma required, further education preferred
• Excellent professional communication abilities, both written and verbal
• Highly organized multi-tasker who works well unsupervised
• Willing to learn new industry specific software

Responsibilities:

Create an excellent first impression and provide the best experience through every interaction.

• Provide service information, pricing, and support to clients to facilitate purchase decisions
• Schedule inspections using online scheduling system
• Handle incoming calls and make outgoing calls to clients to address issues and provide support
• Develop and grow our client and real estate agent relationships
• Coordinate some services using outside vendors
• Document client interactions and maintain accurate records
• Identify opportunities for process improvements

Work Schedule:

This is a full time opportunity (M-F) in our office at 7341-M W. Friendly Ave, Greensboro, NC 27410.

To Apply:

Go to our website at https://www.getassurance.net/join-our-team to complete the Acumax and Acumen assessments. No phone calls.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Greensboro, NC 27410: Relocate before starting work (Required)

Work Location: In person