Case Manager/Counselor - Shelter

At InterAct, every staff member plays a vital role in advancing our mission: saving lives, rebuilding lives, and securing safer futures.

The Case Manager/Counselor provides on-site coverage, case management, and counseling services to residents in InterAct’s emergency shelter. Responsibilities include case management, supportive counseling, advocacy, referrals, and connections to wraparound services. This position requires a strong advocate who consistently upholds InterAct’s core values and prioritizes client needs.

Key Responsibilities

• Provide case management and counseling related to domestic and sexual violence, focusing on independent living strategies.
• Facilitate groups, conduct crisis and supportive counseling.
• Perform intake assessments for new residents.
• Meet regularly with clients to establish and review goals.
• Assist with planning and organizing Holiday Bizarre and holiday donations.
• Collaborate with InterAct staff, community partners, and stakeholders to coordinate comprehensive services.
• Educate and consult with community agencies and represent InterAct publicly.
• Maintain accurate, up-to-date client records and program documentation as required.
• Provide transportation and advocacy for clients seeking services such as mental health, substance abuse, or school related referrals as needed.
• Assist Director of Shelter Programming with client intake interviews as needed.
• Conduct regular \safety inspections of all residential areas.
• Provide support for walk-in services and crisis lines.
• Attend supervision meetings with the Director to review and assess case progress.
• Participate in volunteer training and community education presentations.
• Serve as a program specialist or liaison as assigned.
• Provide general shelter operations and shift coverage as needed.
• Complete administrative tasks to ensure continuity of care and compliance (e.g., updating forms, logs, exit summaries, data entry in EmpowerDB).
• Uphold confidentiality and professional standards at all times.
• Foster a warm, welcoming environment with empathy and cultural sensitivity.
• Ensure collaboration across support services and other programs to maintain seamless client care.
• Represent InterAct’s mission in community outreach and partnership activities.
• Comply with all agency policies, procedures, and ethical standards.
• Complete 20 hours of onboarding and maintain 20 hours of annual training (July 1 – June 30).
• Perform additional duties as needed to support program operations.

Qualifications

• Strong commitment to ending domestic and sexual violence.
• Ability to provide culturally competent, empathetic, and non-judgmental services to diverse populations.
• Solid case management skills and knowledge of local community resources.
• Emotional maturity, stability, and sound judgment.
• Familiarity with Wake County’s service network and ability to build partnerships.
• Strong organizational, multitasking, and prioritization skills.
• Capacity to remain calm and diplomatic in crisis situations.
• Team-oriented with problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.

• Bachelor’s or master’s degree in social work, psychology, or a related human services field.
• At least three (2) years of experience in supervision, direct services, crisis intervention, or advocacy, or five (5) years of equivalent experience.
• Experience working with survivors of domestic and/or sexual violence preferred.
• Successful background check and compliance with InterAct’s Communicable Diseases Policy.
• Valid driver’s license, reliable transportation, and a clean driving record.

InterAct is an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about helping survivors of domestic violence and meet the qualifications listed above, we encourage you to apply for this rewarding position.