Intake Coordinator for Behavioral Health Group Practice

Application link: https://www.hopetherapygroup.com/careers/scheduling-coordinator

We are a growing Behavioral Health Clinic based out of San Diego and Los Angeles with four offices and 52 Behavioral Health Providers. We take pride in creating a warm and welcoming culture for both our team and our clients. We have a supportive work environment and appreciate the importance of work / life balance. Our team is growing quickly, and we are seeking a talented, organized, and friendly Intake Coordinator to join our team and work in a fast-paced environment!

We require someone with mental health office experience and great customer service experience to help triage new clients to the appropriate therapist based on an evaluation of the therapist’s background and availability. The ideal Intake Coordinator is detail oriented and will effectively track inbound calls, verify clients’ eligibility, and respond to phone calls and emails in a timely fashion (within 24 hours excluding weekends). Excellent verbal and written communication skills are a must.

This will be an hourly position requiring approximately 20-30 hours per week (between the hours of 8AM-6PM PST) with the potential to increase as the practice continues to grow. Training will be offered and a 90-day trial period will be required.

Required Duties:

• Answering live calls
• Timely phone / email communication with potential clients
• Scheduling new clients
• Verifying Insurance benefits and authorizations with insurances
• Following up on denied claims
• Contracting and credentialing new insurance panels
• Invoicing / billing
• Weekly reports

Qualifications

• Previous mental health office experience
• Detail oriented
• Effectively track inbound calls and respond to phone calls and emails in a timely fashion (within 24 hours excluding weekends)
• Verify clients’ eligibility with insurance providers
• Strong communication skills for effective patient interaction and intake processes
• Experience in customer service or heathcare office settings preferred
• Compassionate and empathetic approach to patient care

If this position is of interest to you, please reply back to this post with your resume and complete the application here: https://www.hopetherapygroup.com/careers/scheduling-coordinator

We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $17.25 - $18.00 per hour

Work Location: Hybrid remote in San Diego, CA 92117