Admissions and Intake Coordinator

Position Summary:
The Admissions/Intake Coordinator plays a critical role in converting inquiries into admissions by managing incoming calls, completing pre-assessments, and ensuring smooth communication with referral sources. This individual must thrive in a fast-paced environment, juggle multiple priorities with efficiency, and possess strong sales instincts to keep clients and referrals engaged and moving toward admission.

Key Responsibilities:

• Respond promptly and professionally to all incoming calls related to admissions and referrals.

• Conduct phone screens and pre-assessments to evaluate eligibility and readiness for services.

• Clearly communicate program parameters, expectations, and benefits to clients and referral sources.

• Act as a liaison between leads and clinical scheduling staff to ensure assessments and admissions are completed quickly and efficiently.

• Demonstrate the ability to multi-task and manage multiple leads and conversations simultaneously without losing momentum.

• Collaborate closely with the Business Development team to ensure leads are followed up promptly and effectively.

• Work in partnership with the Clinical team to align placement decisions and ensure smooth onboarding of clients.

• Maintain accurate and timely documentation of all referral and intake activity.

• Perform other duties as assigned by supervisor.

Required Skills and Attributes:

• Quick thinker with strong problem-solving abilities.

• Proven ability to work in a high-speed, high-pressure setting.

• Strong interpersonal and communication skills with a sales-oriented mindset.

• Must be a team player with a collaborative approach to work.

• Highly organized with attention to detail and strong follow-through.

• Prior experience in healthcare admissions, intake coordination, or referral management is strongly preferred.