Family Resource Director, MSW

POSITION SUMMARY

The Family Resource Director is responsible for leading and managing family programs that support families which includes developing strategic plans, overseeing daily operation of the programs, engaging with families and overseeing staff, volunteers and interns. This position requires experience in working with families, the community, and service providers. The family programs this role oversees, such as the Early Learning Readiness (ELR) program, focuses on the needs of children and their families, providing support, connecting families with other programs and resources. This role is also responsible for ensuring compliance and enforcing policies and procedures related to ELR and other family services. The Family Resource Director supports the development of healthy communities by providing resources in support of the social-emotional well-being of YMCA families, implementing trauma-informed training and programs, and understanding our families and their needs. The ultimate objective of this role is to assist families to be healthier, better connected, and provided with trauma-informed tools to make more contributions to their community.

ESSENTIAL FUNCTIONS

PROGRAM OPERATIONS/MEMBER ENGAGEMENT

• Provide leadership, guidance, supervision and oversight to the YMCA’s Early Learning Readiness program for assigned region and centers.
• Develop, implement and strategically commit to engaging families that align to our Urban Initiative: Cradle to Career Success
• Develop and implement trauma informed curriculum for families that align to our youth programs. Enhance and ensure implementation of the YMCA’s existing ELR curriculum.
• Achieve workshop enrollment goals identified in Family Engagement Urban Initiative: Cradle to career Success, including providing leadership to the overall program experience
• Develop and direct university partnerships that will create trauma informed programs, internally and externally for the LA Y, through internship opportunities
• Provide leadership for the LA Y Social Emotional Well-being Task Force and LA Y Ad Hoc Committee in creating trauma informed curriculum
• Build family engagement capacity at key communities including East, South, and Southeast Los Angeles
• Provide leadership to the development and delivery of community-based programs in accordance with established standards and guidelines
• Develop and direct high-quality family engagement strategies and programs which support the association mission, goals and strategies
• Work with the MarCom department to develop accessible and culturally competent marketing materials for program recruitment
• Provide workshops, events, and individual support regarding early learning issues that impact our community, including family literacy, digital literacy, employment opportunities or readiness, communication skills, conflict mediation, healthcare, financial institution education, and advocacy for children's education.

STAFF ENGAGEMENT & DEVELOPMENT

• Support professional development through trainings, technical support and providing resources.
• Maintain ongoing communication between early learning readiness (ELR) programs and community members in urban or high-need areas that the Y serves.
• Provide leadership to Program Directors regarding managing programs and facilities in order to meet operating plans.
• Provide extensive training to YMCA staff and volunteers to more effectively engage, inform, and involve caregivers and parents.
• Responsible for recruiting, onboarding, hiring, training and evaluating program facilitators and instructors for each location.
• Manage university social work interns and service-learning students

COMMUNITY ENGAGEMENT

• Keep abreast of local resources available within the communities we currently serve.
• Coordinate and support family engagement initiatives with the ELR caregiver/families.
• Lead a community needs assessment to better determine the needs of our communities.
• Assist the YMCA Mission Advancement and Youth Development departments in planning for meetings of the Association and assist in the preparation of reports of the meetings to funders.

• Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses and governmental entities.
• Develop and maintain collaborative relationships with community agencies in service delivery area.
• Build a strong relationship with the community by evaluating the scope and quality of the programs the branch currently offers, community needs and other providers.
• Document attributes of primary target market for each program, design and operate programs based on target market.
• Cultivate partnerships with the local school administrators.
• Plan, design and implement promotion plans with measurable objectives.
• Attend staff meetings and trainings as required.
• Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
• Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, Fairness) as well as the YMCA Core Values of Caring, Respect, Honesty and Responsibility in all dealings with members, guests, volunteers and fellow staff.
• Demonstrate competencies in and willingness to develop in the Cause-Driven Leadership areas of Mission Advancement, Collaboration, Operational Effectiveness and Personal Growth.
• All other duties as assigned by your supervisor.

YMCA LEADERSHIP COMPETENCIES

The Y’s Leadership Competency Model is comprised of 14 Leadership Competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of Cause-Driven Leadership:

• Advancing Our Mission & Cause: Provide visionary leadership to the organization and to ensure that all resources are mobilized to adapt to new challenges and needs in the community
  • Competencies Include: Change Leadership, Engaging Community, Philanthropy, & Volunteerism
• Building Relationships: Connect people to the Y’s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needs
  • Competencies Include: Collaboration, Communication & Influence, & Inclusion
• Leading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the community
  • Competencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management
• Developing & Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y’s cause, sustain the Y’s culture, and inspire others to take individual and collective action to further our impact
  • Competencies Include: Emotional Maturity & Developing Self & Others

While all competencies are significant the following are critical to success in this position:

• Engaging Community
• Inclusion
• Critical Thinking & Decision Making
• Functional Expertise
• Developing Self & Others

Qualifications:

• Licenses & Certifications: Infant Child Adult CPR & AED and Basic First Aid certified or willing to obtain the certification within 60 days of hire (certification courses available free of charge through the YMCA for all employees).
• Education: Master’s degree in Social Work (Master Social Worker) from an accredited school of social work and must be at least two years, post grad.
• Related Experience: Minimum of two (2) plus years of experience in program management/operations in the area of early childhood, or upper administration experience in mental health or related non-profit arena.
• Immunizations & Physical: TB Test clearance
• Specialized Skills: Knowledge and demonstrated competence in implementing best practices in community development/partnerships, family engagement, volunteer and staff development, community resources; strong written and oral communication skills
• Other: Familiarity with mandated reporting procedures, safety and risk management. Must be able to clear a criminal record background check (DOJ/FBI/CACI).

Work Environment/Minimum Physical Requirements

• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
• Ability to plan, lead, and participate in activities.
• Job is performed in indoor as well as outdoor environments throughout the year.
• Ability to lift 30-35lbs
• Job is based out of YMCA facility in one of the above listed communities. This is not a remote position.
• Valid driver’s license and reliable transportation, as this position does require travel to program sites for evaluations and support.