PSS Generalist II – Employee & Labor Relations

People Support Services
Full-Time – 40 Hours/Week
Wage: DOE
Union: No

About the Role

The PSS Generalist II – Employee & Labor Relations is a senior-level HR professional responsible for independently managing complex employee- and labor-relations matters while promoting a fair, consistent, and inclusive workplace culture.

This role serves as a trusted advisor and subject matter expert to leadership, employees, and union representatives. The Generalist II leads workplace investigations, grievance resolution, and performance interventions, ensuring compliance with employment laws and collective bargaining agreements. The position also partners closely with leadership to enhance organizational effectiveness and foster positive labor-management relationships.

Key Responsibilities

• Serve as the first point of contact for employee relations concerns, providing expert consultation on conflict resolution, policy interpretation, and workplace conduct.

• Independently manage complex employee and labor relations issues, including investigations, disciplinary actions, and grievances.

• Support or lead grievance processes, attend union meetings, and maintain collaborative labor-management relationships.

• Maintain accurate and confidential case documentation; ensure timely case follow-up and closure.

• Provide coaching and guidance to managers on performance management, documentation, and corrective action planning.

• Develop and implement Performance Improvement Plans (PIPs) and track progress.

• Monitor and ensure consistent application of employment policies, procedures, and collective bargaining agreements.

• Track and analyze employee relations data, identify trends, and recommend proactive solutions.

• Assist with union contract interpretation, negotiation preparation, and compliance activities.

• Conduct exit interviews and analyze data to identify workforce trends.

• Partner with Payroll and People Support Services (PSS) to support accurate and timely processing of employment changes and terminations.

• Coordinate union communications and notices as required under the collective bargaining agreement.

• Support ADA accommodation requests and engage in the interactive process.

• Assist with Department of Health audits and monitor professional licensing compliance.

• Maintain and update HR policies to ensure compliance with state, federal, and local employment laws.

• Deliver training for managers and supervisors on topics such as workplace conduct, documentation, progressive discipline, and communication.

• Support initiatives that enhance employee engagement, workplace culture, and morale.

• Participate in regular team meetings and supervision.

• Demonstrate professionalism, confidentiality, and ethical conduct in all aspects of work.

• Maintain compliance with all required trainings, certifications, and Compass Health policies.

What You Bring

• Associate’s or Bachelor’s degree in HR, Business Administration, or related field; or 5+ years of equivalent experience.

• 5–10 years of progressive HR experience, including 3–5 years focused on Employee & Labor Relations.

• Proven experience handling complex investigations, grievances, and performance issues with minimal supervision.

• PHR, CLRP, SHRM-CP, or SHRM-SCP certification preferred.

• Prior experience in a unionized or non-profit environment strongly preferred.

• Project management experience desired.

• Familiarity with HRIS platforms such as UKG preferred.

Knowledge / Skills / Abilities

• In-depth understanding of federal and state employment laws and collective bargaining requirements.

• Strong interpersonal and diagnostic skills, with the ability to handle sensitive or complex employee matters with discretion.

• Excellent verbal and written communication, presentation, and facilitation skills.

• Strong analytical skills and attention to detail.

• Proven ability to influence and partner effectively across all levels of an organization.

• Skilled in handling confidential information with the highest degree of professionalism.

• Strong organizational and time management skills in a fast-paced, high-volume environment.

• Proficiency in Microsoft Office and HRIS platforms.

• Ability to pass a pre-employment criminal background check, which may include a DSHS search.

What We Offer

(benefits pro-rated for part-time employees)

• Medical, dental, and vision insurance at no cost to full-time employees.

• 16 days of paid vacation in the first year.

• 12 sick days, including a wellness day.

• 13 paid holidays (11 standard + 2 personal choice).

• 403(b) retirement plan with up to 2% company match after one year.

• $500 in annual professional development funds.

• Up to 5 days of paid education leave.

• And much more!

That’s over 45 paid days off in your first year!

Physical Demands / Work Environment

This position works primarily in an administrative office environment. While performing the duties of this job, the employee must occasionally lift and/or move up to 20 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level is typically moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About Compass Health

Compass Health is Northwest Washington’s behavioral healthcare leader. For more than 110 years, we’ve provided compassionate and innovative care to individuals and families across Snohomish, Skagit, Island, San Juan, and Whatcom counties. Our services include outpatient treatment, crisis response, inpatient care, supportive housing, and more.

Learn more: Compassh.org

Equal Opportunity

Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.

Education

• Bachelor or better
• Associate or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.