Intake Coordinator

Intake Coordinator (Full-Time) North Center/Ravenswood, Chicago, IL | Hybrid | $25/hour | Benefits Included

We are a growing mental health practice in the North Center/Ravenswood neighborhood of Chicago, seeking a warm, highly organized Intake Coordinator to manage our referral process and support new clients through the intake experience. This role combines administrative coordination with empathetic client communication.

Compensation:

• $25/hour starting
• Full-time with benefits
• Most weeks require 20-30 hours depending on workflow

Key Responsibilities:

• Monitor and manage new client referrals
• Conduct intake calls and follow up as needed
• Match clients with therapists based on availability and fit
• Verify insurance and manage intake documentation
• Track referral data and key performance metrics
• Provide additional administrative support to the Practice Manager as needed

Ideal Candidate:

• Warm, professional communicator with strong organization skills
• Detail-oriented and tech-savvy (Google Workspace, spreadsheets)
• Comfortable with multitasking and self-directed work
• Experience in mental health, healthcare, or customer service preferred

Schedule & Flexibility:

• Must be available during some business hours (Monday–Friday) but there is flexibility around hours
• Flexibility to work one weekend day preferred
• Some remote work allowed; some in-office work required

Commitment to Equity: We believe that systemic oppression inherent in many business structures disproportionately harms LGBTQ and BIPOC people. Because we know that these communities deserve space, representation, and engagement, we strongly encourage applications from people who identify with these or other oppressed communities.

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you willing to work one weekend day? (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Administrative: 1 year (Required)

Work Location: Hybrid remote in Chicago, IL 60613