ISI

Service & Warranty Coordinator

INSIDE SOURCE INC.

place San Francisco, 94154

person_outline

Other Behavioral, Mental, or Healthcare Field

work_outline

Internship

local_atm $28.50 - $33.50 an hour

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Service & Warranty Coordinator supports customers and internal teams by managing the intake, tracking, and resolution of service and warranty requests. This development role builds the foundation for a scalable function that creates capacity for other teams and enhances overall customer experience. The ideal candidate demonstrates strong communication, a customer service mindset, and resourcefulness in navigating situations while maintaining accuracy and professionalism.

Essential Duties and Responsibilities:

Client & Vendor Communication
- Serve as the main point of contact for clients regarding service requests, product defects, or warranty claims.
- Communicate clearly and proactively with clients on claim status, next steps and expected timelines.
- Coordinate directly with manufacturers to file and track warranty claims and chargebacks.

Claims Management
- Analyze requests to determine appropriate path of resolution (repair, replace, etc.)
- Verify warranty eligibility of requests with manufacturers.
- Log, track, and maintain all service requests and warranty claims in the business operating system.
- Ensure all claims include complete documentation such as photos, order details, manufacturer references, and correspondence.
- Monitor claim progress and escalate delays or unresolved issues as needed.

Internal Coordination
- Liaison with Sales, Project Management, and Coordination teams to gather claim details and resolve service needs efficiently.
- Coordinate scheduling with installers or service technicians for repairs or replacements.
- Provide reporting on open claims, resolution timelines, and recurring product issues to leadership and account teams.

Operations & Continuous Improvement
- Develop and maintain standard operating procedures for warranty and service management.
- Identify trends in recurring issues and collaborate with leadership to improve product/vendor selection, installation practices, or internal processes.
- Support client satisfaction initiatives by ensuring post-sale service aligns with dealership standards.

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required

2–4 years of experience in customer service, order processing, or administrative coordination in a product-driven environment.
Exposure to warranty, returns, or service-related workflows preferred.
Understanding of the complexities and sophistication required to thrive in the dealer environment.
Strong organizational and administrative skills.
Ability to learn product specifications and common service issues.
Basic troubleshooting mindset; comfortable with self-learning techniques and using online vendor portals.
Clear written and verbal communication, exemplifying a client-first approach and resourcefulness in resolving complex service issues.
Highly detail-oriented with strong organizational skills.
Ability to manage multiple requests simultaneously.
Team player, adaptable, and eager to grow into a broader role.