Patient Care Coordinator

• Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
• Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.
• Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
• Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
• Register patients and update their demographic and insurance information, as well as the patient portal.
• Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
• Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
• Confirm the correctness and update the method of payment (insurance or cash pay) at each appointment.
• Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
• Maintain the reception desk, waiting areas, and office files.
• Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
• Attend department and clinical meetings as scheduled.
• Complete end-of-day responsibilities.
• Fulfill any additional responsibilities as required to support OnePeak Medical.

• Demonstrate OnePeak values (Teamwork, Respect, Informed, Balance, Excellence).
• Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
• Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
• Effectively communicate with patients, staff, and providers.
• Display confidence and skill knowledge.
• Uphold company core values and treat others with respect.
• Possess good judgment, making timely and sound decisions.
• Embrace an attitude of continuous improvement.
• Demonstrate strong interpersonal skills and professionalism.
• Excel in listening, with a willingness to accept constructive feedback.
• Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.
• Manage time effectively, with the ability to multitask, prioritize, and organize workloads.
• Thrive in a fast-paced environment.
• Be flexible and able to meet business needs, potentially involving travel to other clinics.
• If required, possess a valid driver's license, and maintain a personal vehicle in compliance with state laws and insurance requirements.

• High school diploma or equivalent – Required
• 6 months of customer service experience – Required
• 6 months of front desk reception or scheduling experience in a medical office – Strongly preferred
• Prior PM/EHR experience – Strongly preferred
• Proficiency in Microsoft Office Suite – Strongly preferred
• Computer/Tech Savvy – Strongly preferred
• Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – Strongly preferred

• Medical, Dental, Vision, and Life Insurance
• Voluntary Critical Illness, Accident, and LTD plans
• Flexible Spending Account (FSA) and Dependent Care Assistance Program (DCAP)
• 401(k) Retirement Plan with Company Match
• Employee, Friends, and Family Discounts
• Paid Time Off and Paid Holidays

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