NEHDA Housing Counselor

Mission

NEHDA empowers the Northside community by promoting quality housing, fostering financial security for families, and supporting businesses. As a neighborhood preservation company, NEHDA strengthens our neighborhoods by celebrating the rich diversity of the Northside. We encourage active civic engagement and advocate for community health.

NEHDA is an affiliate of Syracuse Northeast Community Center (SNCC) which has a mission to engage, grow, and connect neighbors, supporting them in moving from emergency to self-reliance, health, and wellbeing. All NEHDA staff are SNCC employees.

Job Description

The Housing Counselor supports neighbors in achieving housing security by:

• Connecting renters and landlords with community resource
• Promoting affordable housing, especially in the City of Syracuse
• Counseling around tenant-landlord disputes
• Addressing core housing concerns
• Performing Housing Quality Standards inspections
• Assisting in creating individualized housing action plans
• Identifying eligible participants for rental assistance and supporting applications
• Connecting participants with other essential supports through referrals
• Providing sustained case management and continued engagement
  
  

Essential Job Functions

• Support Tenants/Homeowners in obtaining and sustaining safe, healthy, affordable housing and in avoiding eviction/foreclosure
• Rental Site Visits with participants to view apartments, meet landlords and code officials, and assess housing quality
• Manage Caseload as directed by supervisor(s)
• Documentation of activities in required database(s) as directed by supervisor(s)
• Perform Outreach to participants throughout NEHDA’s service area
• Develop and Implement Workshops for tenants, landlords, and homeowners that promote sustained, safe, healthy, affordable housing
• Work collaboratively with the NEHDA and SNCC teams to support the overall needs of participants and promote opportunities
• Other Duties as Assigned and as directed by supervisor(s)
  
  

SNCC and NEHDA are equal-opportunity employers focused on developing a staff that reflects the community we serve and best supports the needs of neighbors.

Benefits

• SNCC pays 85% of Excellus Gold Healthcare plan
• SNCC pays 100% Excellus dental plan
• NYS required sick leave PTO for first 90 days (1 hr earned every 30 hrs worked);
• 150 hours PTO annually (prorated) after 90 days of continuous employment
• SNCC 401(k) contribution of 4% and up to 1% match begins date of hire, vests after 1 year of continuous employment
  
  

Essential Job Duties And Responsibilities

• Support funded programs and services as directed by supervisor(s)
• Work Collaboratively with NEHDA staff and administration to serve the housing needs and refer for additional essential services
• Engage professionally with neighbors, businesses, and others
• Other duties as assigned by supervisor(s)
• The Housing Counselor has no supervisory duties
  
  

Minimum Qualifications

Requirements listed represent necessary abilities and skills. Modifications may be made to enable all individuals to perform the essential functions.

• Outgoing personality and ability to interact effectively with others required
• Syracuse city resident with strong community connections preferred
• Relevant education and experience preferred
• Strong organization, time-management, and listening skills required
• Multi-lingual, multicultural abilities preferred
• Must have a reliable vehicle for travel within Syracuse and Onondaga County
  
  

Certificates and License

• Must achieve HUD certification within 90 days of hire.
• Valid and clean NYS driver's license
• Able to pass criminal and DMV check upon hire
  
  

Equipment, Machines and Software Used

Regular use of computer, copier, phone, MS Office, Salesforce, and other software

Working Conditions and Physical Demands

• Ability to travel throughout service area, occasional exposure to outside weather
• Ability to work at a computer for extended periods and to attend meetings
  
  

Disclaimers

• This job description in no way states or implies these are the employee’s only duties. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor.
• SNCC reserves the right to revise job duties at any time at its sole discretion.
• All employment at the SNCC is “at will.” Employees work closely with supervisors over a 3-month orientation ending with a performance evaluation.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
  
  

Interested applicants, please send resume and cover letter to

Patty Sullivan, Deputy Director at psullivan@snccsyr.org.