Home Care Client Care Coordinator

Company: 1st Health Home Care
Location: Hershey, PA
Employment Type: Full-time
Salary Range: $36,000 - $42,000 annually

On-Call: As needed

About Us

We are a compassionate home care agency dedicated to providing exceptional in-home care services to seniors and individuals with disabilities in our community. Our mission is to help clients maintain their independence and quality of life in the comfort of their own homes.

Position Summary

The Home Care Client Care Coordinator serves as the primary liaison between elderly clients, their families, caregivers, and the home care agency. This position ensures that each client receives high-quality, personalized, and consistent care by overseeing care plans, monitoring service quality, and maintaining open communication with all stakeholders. The Client Care Coordinator plays a key role in supporting client satisfaction, compliance, and the overall success of the agency’s care delivery operations.

Key Responsibilities

Client Coordination & Relationship Management

• Conduct client intakes, assessments, and home visits to understand care needs, preferences, and goals.
• Develop and maintain individualized care plans in collaboration with clients, families, and clinical or supervisory staff.
• Serve as the primary point of contact for clients and families, addressing concerns promptly and professionally.
• Monitor client satisfaction and proactively identify and resolve service issues.
• Ensure smooth transitions of care, including start-of-service, changes in condition, or discharge planning.

Caregiver Coordination & Support

• Match caregivers to clients based on skills, personality, and care needs.
• Communicate client updates, special instructions, and expectations to caregivers.
• Collaborate with the scheduling team to ensure proper coverage and continuity of care.
• Support caregiver performance through feedback, coaching, and recognition.
• Assist with caregiver recruitment, screening, and onboarding processes
• Coordinate caregiver schedules and manage staffing assignments
• Process timesheet submissions and payroll documentation
• Maintain caregiver certification and training records

Quality Assurance & Compliance

• Conduct regular client check-ins and home visits to evaluate service quality and caregiver performance.
• Document all client interactions, care updates, and incidents accurately and in a timely manner.
• Maintain compliance with state home care regulations, agency policies, and HIPAA privacy standards.
• Participate in audits, case reviews, and quality improvement initiatives.

Administrative & Reporting Duties

• Maintain up-to-date electronic client records and care plans.
• Prepare reports on client status, service utilization, and satisfaction metrics.
• Assist in onboarding new clients, including paperwork, consents, and scheduling coordination.
• Collaborate with the billing or administrative team to ensure accurate service documentation and billing support.

Backup Caregiving Support:

• Provide direct care services to clients when caregiver call-offs occur
• Maintain flexibility to fill in for scheduled caregivers during emergencies or short-staffing situations Compliance and Quality Assurance:
• Ensure all documentation meets state and federal regulatory requirements
• Assist with agency licensing and accreditation processes
• Maintain HIPAA compliance in all client communications
• Support quality assurance initiatives and client satisfaction surveys

Qualifications

• High school diploma or equivalent required. Associate or bachelor’s degree in nursing, social work, healthcare administration, or a related field preferred.
• Minimum of 2 years of experience in home care, senior services, or healthcare coordination.
• Strong knowledge of elderly care needs, home care operations, and state regulatory requirements.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency with Microsoft Office Suite and home care or EMR software.
• Ability to multitask and prioritize in a fast-paced, client-centered environment.
• Compassion, professionalism, and cultural sensitivity when working with seniors and families.

Core Competencies

• Client-Centered Service
• Relationship Building & Empathy
• Communication & Collaboration
• Problem Solving & Initiative
• Organization & Attention to Detail
• Compliance & Ethical Standards

Essential Skills and Attributes

• Compassionate and patient-focused mindset
• Strong attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Professional phone manner and interpersonal skills
• Problem-solving abilities and initiative
• Reliability and punctuality
• Team player with collaborative approach

· Emergency Preparedness: Be available for urgent situations, including evenings, weekends, and holidays.

What We Offer

• Competitive salary with performance-based increases
• Paid time off and holiday pays
• Professional development and training opportunities
• Supportive work environment with opportunities for growth
• Flexible scheduling options

Working Conditions

• Combination of office-based work and client home visits.
• Regular phone and email communication with clients, families, and caregivers.
• Occasional after-hours availability to handle client or caregiver emergencies.
• Must have reliable transportation for home visits.

Physical Requirements

• Ability to sit for extended periods while working at a computer
• Ability to perform hands-on caregiving duties including assisting with mobility, personal care, and daily living activities
• Physical capability to lift and transfer clients up to 50 pounds with proper body mechanics
• Occasional lifting of files and materials up to 25 pounds
• Clear vision and hearing for computer work and phone communications
• Manual dexterity for typing and filing tasks
• Stamina to work varying shifts when filling in as caregiver

How to Apply

Please submit your resume and a cover letter explaining your interest in home care and relevant experience to [jane.simons@1sthealthh.com]. Include "Client Care Coordinator Application" in the subject line.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

This position offers the opportunity to make a meaningful difference in the lives of clients and families while building a rewarding career in the growing home care industry.

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:

• Paid time off

Work Location: In person