Lead Patient Care Coordinator

About Us

At Skin Appeal, we’re passionate about delivering elevated, concierge-level skincare and aesthetic experiences. We pride ourselves on providing exceptional service, personalized treatment plans, and a welcoming, professional environment for our patients and staff alike.

We are seeking a highly customer-focused individual to join our team as a Lead Patient Care Coordinator. The ideal candidate will be professional, personable, and passionate about skincare and aesthetics, with a minimum of 2 years of management experience and at least 2 years of proven sales experience in a consultative or retail environment.

Key Responsibilities

• Educate patients on the benefits of services offered at the practice
• Collaborate with medical providers to meet patient needs, including consultations and referrals for treatments such as lasers, Botox/Dysport, and fillers
• Promote and sell skincare products and treatments available through the practice
• Deliver superior customer service to exceed client expectations and create an exceptional patient experience
• Conduct consultations with new patients, leveraging prior knowledge of skincare and aesthetic services
• Follow up with clients after treatments to ensure satisfaction and address concerns
• Cross-train in various roles within the practice, including front office, back office, and assisting providers
• Overseeing Patient Care Coordinator team
• Ensuring smooth provider flow
• Lead team in ensuring sales goals are met

Skills & Qualifications

• Minimum 2 years of management experience in a professional, customer-facing environment
• Minimum 2 years of sales experience, preferably within skincare, aesthetics, or retail industries
• Exceptional customer service and phone etiquette
• Retail sales experience is a must
• Spanish-speaking preferred
• Strong organizational skills with keen attention to detail
• Excellent communication and interpersonal abilities
• Ability to multitask and prioritize tasks effectively in a busy environment
• Proficiency with Microsoft Office Suite
• Comfortable applying skincare and makeup products
• Knowledge of skincare and aesthetic services is required
• Experience in Medspa systems is a plus but not required
• Ability to assist providers, including injectors and licensed laser technicians, as needed

Schedule

• Monday: 9:30 AM – 3:30 PM
• Tuesday – Friday: 8:30 AM – 6:30 PM
• Rotating Saturdays: 8:30 AM – 3:30 PM (with corresponding Mondays off if business allows)

*Schedules vary weekly based on business needs.*

Expectations

• Maintain a professional, energetic, and friendly demeanor at all times
• Punctuality and reliability are essential
• Thrive in a busy environment handling phones, patients, and staff with ease
• Commitment to ongoing training to further develop skills
• Attention to detail in delivering the Skin Appeal experience
• Team player with the ability to multitask and maintain composure under pressure
• Participate in retail sales, striving to meet daily, monthly, and quarterly goals
• Maintain a polished appearance and adhere to uniform standards
• Attendance at company events is mandatory

Why Join Skin Appeal?

• Be part of a respected, growing aesthetic practice with an outstanding reputation
• Opportunity to work alongside experienced providers and skincare professionals
• Supportive, team-oriented environment that values professional growth and collaboration

Application Process:
To be considered for this role, please submit a video through our website within 24 hours of your application: In one minute, share why you consider yourself a superstar and what makes you the perfect fit for this role. Please do not call the office; for follow-up inquiries regarding the role, email erica@myskinappeal.com.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Sales: 2 years (Required)
• Management: 2 years (Required)

Ability to Commute:

• Tucson, AZ 85719 (Required)

Work Location: In person