Care Coordinator-Hunt County

Essential Duties and Responsibilities:

This position's actions and work must align with NTBHA values and goals, regulations, policies, and procedures, and meet all documentation standards and regulatory requirements.

The Hunt County Care Coordinator provides timely intervention in the least restrictive level of care; that is comprehensive, trauma-informed, person-centered, recovery and resilience–oriented efforts, to help people in crisis gain recovery and stability in the community. Their role will primarily serve Hunt County and requires excellent organizational and clinical skills to provide continuity of care and response solutions through intersystem and interdepartmental functions, and processes through the NTBHA Utilization Management Department and community stakeholders.

The Hunt County Care Coordinator provides connection to services and resources with the least restrictive level of care. Disposition planning consists of performing complex services that includes screenings and assessments, follow up, and transitional services that effectively connect individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment.

The Hunt County Care Coordinator actively participates in staffing's to determine best treatment options, collaborate, and work effectively with internal departments, law enforcement, state, and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs relative to reducing recidivism, hospitalization and/or homelessness.

This position specifically requires availability Monday through Friday from 8:00 am to 5:00 pm, with occasional weekend shifts as needed. The role may also require after-hours cellular availability and flexibility to work other times and some weekends. This position requires minimal travel with an expectation of reliable transportation, plus a valid driver’s license and car insurance required.

Required Skills and Abilities:

• Work autonomously and to make decisions consistent with applicable rules, regulations, policies, and procedures.
• Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
• Recognize problems and identify and facilitate solutions. Knowledge of community resources, local indigent behavioral health systems, and local authority/service coordination principles, objectives, standards, and methods, and of program policies and procedures.
• Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
• Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging, and supporting interaction among various team members across organizational lines.
• Respect diverse views and approaches, and contribute to maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
• Provide trauma-informed, resilience-oriented care with cultural humility.
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Must be able to work on and have knowledge of a PC (personal computer).
• Duties and projects may be assigned or changed to meet business needs.

Qualifications required:

• Degree must be in a social, behavioral or human services field. Must meet TAC criteria for a QMHP (Qualified Mental Health Professional). This includes graduation from an accredited four-year college or university with a major in a sociology, social work, psychology, counseling or other TAC-approved major. A master’s degree is preferred.
• One or more years of experience with direct care of persons with serious mental illness and/or substance use disorders. Preference given to experience in psychiatric crisis service settings.
• Experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness.
• Current knowledge of local community resources, providers, and social support for homeless and indigent populations within the NTBHA service area.
• Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.
• Possess and maintains a valid driver’s license. Pass and maintain a clear background record as required for healthcare organization under state and federal contracts.