Patient Care Coordinator

Patient Care Coordinator (Full-Time or Part-Time)

Belle Vie Wellness & Medical Aesthetics – Cerritos, CA

Location: On-site | Status: Permanent | Pay: Starting at $18/hour + Bonus Potential

About Belle Vie

Belle Vie Wellness & Medical Aesthetics is a premier medical spa offering cutting-edge skincare, injectables, and wellness treatments in a luxurious yet approachable environment. Our team is known for delivering exceptional results with warmth, professionalism, and care. As we grow, we’re seeking a personable and organized Patient Care Coordinator to join our front office team and help ensure every patient’s experience is seamless and memorable.

About the Role

As a Patient Care Coordinator, you’ll serve as the first point of contact for patients visiting our Cerritos location. From greeting clients and scheduling appointments to assisting with back-office flow and patient education, this role is key to delivering the Belle Vie experience. This is a permanent role that may be part-time or full-time, depending on the right candidate’s availability and fit.

Responsibilities

Front Desk & Patient Experience

• Welcome patients warmly and by name
• Monitor and maintain cleanliness of waiting area, restrooms, and treatment rooms
• Assist with onboarding, applying numbing cream, and transitioning patients to providers
• Maintain a calm, professional environment, even during high-traffic periods

Phones & Scheduling

• Answer and manage calls with professionalism and positivity
• Book appointments, collect necessary information, and follow phone protocol
• Educate patients about pre/post care and cancellation policies

Digital Communication

• Respond to patient inquiries via text, email, and online platforms in a timely manner
• Target response times: 10 minutes (text), 30 minutes (email)

Check-Out & Payment

• Upsell skincare products or sunblock at checkout
• Apply applicable discounts or rewards and collect accurate payment
• Schedule follow-up visits and provide written post-care instructions

Marketing & Content

• Be willing to appear in marketing photos/videos as needed
• Capture before/after photos (once trained)
• Assist with creating promotional content for in-office and social media use

Inventory & Supplies

• Help maintain inventory logs and assist with ordering office supplies
• Support product tracking and stocking efforts

Team & Operational Support

• Assist back-office staff when needed (after proper training)
• Collaborate with coworkers to cover shifts, including occasional evenings or Saturdays
• Maintain a flexible attitude and assist where needed across the practice

Qualifications

• Warm, professional demeanor with strong communication skills
• Highly organized and able to multitask in a fast-paced environment
• Prior experience in a medspa, salon, or similar client-facing role preferred
• Tech-savvy and comfortable with booking platforms and digital communication
• Positive, team-first attitude and willingness to adapt

Schedule

• Open to both full-time or part-time candidates
• Flexibility to work weekends or evening shifts preferred
• Must be open to covering shifts as needed or during team PTO

Compensation & Benefits

• Hourly rate starting at $18/hour
• Eligibility for performance-based bonuses
• Health insurance and benefits for full-time via ADP TotalSource (after 30 days)
• PTO accrual redeemable after 30 days
• Discounts on products and services
• Ongoing training and development opportunities

How to Apply

Interested applicants should submit a resume and a short note explaining their interest in the role and availability. We look forward to welcoming someone who is ready to bring energy, professionalism, and a warm presence to our growing team.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person