Intake Coordinator - Trilingual English, Mandarin, Cantonese

Duties and Responsibilities include but not limited to:

• Greet, communicate with, welcome and redirect guests
• Answer incoming calls, accurately redirect them to appropriate parties when necessary
• Answer common customers' questions
• Address, resolve or report customers’ complaints
• Contact patients and assist them in applying for Managed Long Term Care
• Extensive phone and email communication on a daily basis
• Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available or making direct phone calls to Insurance companies.
• Issue and send referrals to insurance companies for processing
• Data entry of new case and closely monitor progress of referral
• Follow up authorizations
• Build and maintain good relationship with community partners
• Adhere to Medicaid and HIPAA guidelines

Qualifications and Requirements

• Must speak English, Mandarin and Cantonese fluently; Spanish a big plus.
• Great patience, interpersonal and communication skills
• Pleasant and friendly manner and customer-oriented mindset
• Excellent customer service & verbal communication skills
• Detail-oriented
• Familiar with Medicaid and MLTC eligibility, including ePaces, restriction codes, CFEEC transfer forms, Maximus procedures, and MLTC enrollment.
• Knowledge of HHA exchange software system a plus
• Hands on experience with office machines such as printer, scanner, fax, etc.
• Computer and internet savvy; knowledgeable and skilled with MS Office Suite (especially Outlook, Excel and Word)
• Skilled with Adobe PDF editing
• Strong sense of responsibility and fast responder
• Ability to work in a fast pace work environment with good time-management skills
• Critical thinker and problem-solving skills
• Team player
• 1 year or more experience as Intake Coordinator or similar role preferred
• Type 45+ words per minute
• High School diploma or higher preferred;

Language:

• English (Required)
• Cantonese (Required)
• Mandarin (Required)

Work Location: Either Brooklyn or Flushing

Work authorization:

• United States (Required)

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person