Client Care Manager

Client Care Manager

Are you looking for a job where you can make a difference in people’s lives? Join BrightStar Care.

Summary

Are you looking for a Client Care Manager where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care employees uphold a Hight Standard.

Client Care Manager Responsibilities:

• Conduct daily activities in the scheduling department, ensuring that all shifts have been filled and schedules are communicated to caregivers, clients and facilities.
• Oversee all members of the care coordination department
• Oversee field staff as it relates to customer service and client interaction.
• Motivate, inspire and implement teamwork at all times
• Maintain communication with field staff & clients.
• Solve problems quickly and effectively
• Support intake calls for potential clients and maintains service standards
• Must be comfortable with handling complex scheduling demands and managing multiple simultaneous client and field staff needs
• Assigning new clients to members of the care coordination team
• Manage and filter incoming calls in a friendly, professional, and knowledgeable manner
• Prioritize, and re-prioritize to get the job done, maintain organizational skills at all times
• Documentation
• On-call support leader to after-hours and weekend team rotating between several staff members
• Work closely with members of the HR (Recruiter and Billing Specialist) and Clinical Department

Client Care Manager Requirements:

• At least two years in home care agency scheduling
• At least two years leadership experience
• On-call rotation nights and weekends as a leadership role
• Knowledge of home care agency policies and procedures
• Participating in Orientation for new field staff
• Customer services/telephone experience helpful
• Other duties as applied
• Flexibility and good time management skills A MUST
• Knowledge of HIPAA and healthcare office regulations
• Excellent organization, planning, and project management skills
• Valid driver’s license, valid state required proof of auto insurance.

What we Offer:

At BrightStar Care we value each of our employees and care about their well being. We strive to provide best -in-class benefits packages, including:

• 401(k)
• 401(k) matching
• Supplemental insurance
• PTO

Work setting:

• In home services/ Office

Weekly Schedule:

• Day shift (between the hours of 7 am to 7 pm)
• Monday to Friday
• On-call leadership support for on-call team

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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