Patient Care Coordinator

Bilingual Patient Care Coordinator (English/Spanish) – Full-Time | Long Island, NY

Company: PersonalRx
Location: North Shore, Long Island, NY (On-site)

Job Summary

Join a fast-growing mail-order pharmacy that’s redefining patient care. PersonalRX is hiring a Bilingual Patient Care Coordinator (English/Spanish) to build relationships, support patients, and make a real difference — no weekends or late shifts!

About Us

At PersonalRX, we’re passionate about helping people live healthier, simpler lives through personalized pharmacy care.
As a thriving mail-order pharmacy based on Long Island’s North Shore, we’re known for our “high-touch, high-service” approach — our patients know us, trust us, and rely on us.

Now, due to rapid growth, we’re expanding our team and seeking a Bilingual Patient Care Coordinator who shares our passion for compassion, communication, and excellence in service.

Why Join PersonalRX

• Very competitive hourly pay
• Annual performance bonus
• Company ownership (Restricted Stock Units – RSUs) for top performers
• Career growth and promotion opportunities
• Work in a brand-new, modern facility
• No weekends or late shifts — maintain work-life balance
• Collaborative, supportive, and mission-driven team culture

Your Role as a Patient Care Coordinator...

As a key member of our Patient Care Team, you’ll be the friendly, empathetic voice patients look forward to hearing each month. You’ll ensure each patient receives the best experience possible through personal communication and attention to detail.

In this role, you will:

• Build and maintain relationships through monthly patient check-ins
• Coordinate with doctors’ offices for new prescriptions, refills, and prior authorizations
• Update and maintain accurate patient records (medications, insurance, contact info)
• Collaborate with the pharmacy and finance teams to resolve delivery or billing issues
• Help patients navigate insurance changes and pharmacy transitions
• Stay up to date with all required company training and compliance standards

What We’re Looking For

• Bilingual in English & Spanish (required — fluent speaking ability)
• 1+ year of customer service experience (healthcare or pharmacy preferred)
• Professional phone etiquette and excellent communication skills
• Strong data entry, organization, and multitasking skills
• NY State Pharmacy Technician license (preferred, not required)
• A caring, patient, and empathetic attitude with a genuine desire to help others

Apply Now

If you’re ready to join a growing company where your voice matters and your work makes an impact, we’d love to meet you.

Apply today — qualified candidates will be contacted directly by a member of our executive team within a few days.

PersonalRX is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees.

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• Opportunities for advancement
• Paid sick time
• Referral program

Work Location: In person