Intake Coordinator

Where Compassion Meets Excellence in Home Health Care

At Focus Family Care, we believe all family deserves care that feels like family. We are a licensed, bonded, and trusted home health care agency serving Palm Beach, Broward, Martin, St. Lucie, Indian River, and Okeechobee Counties. Our mission is to help seniors and individuals with special needs live safely and comfortably at home and we’re looking for a dedicated Intake Coordinator to help make that happen.

Position: Intake Coordinator (Full-Time)

Location: 515 N Flagler Dr, Suite 350, West Palm Beach, FL 33401
Phone: (561) 693-1311
Email: info@focusfamilycare.com
Website: focusfamilycare.com

About the Role

As our Intake Coordinator, you’ll be the first point of contact for families, referral partners, and clients seeking compassionate home health services. You’ll manage incoming inquiries, verify eligibility, gather documentation, and coordinate with caregivers and field marketers to ensure seamless client onboarding and scheduling.

This role requires professionalism, strong communication skills, and a heart for helping others. You’ll play a vital role in representing Focus Family Care’s standard of excellence and compassion.

Key Responsibilities

• Answer and document all incoming client and referral calls.
• Complete client intake assessments accurately and promptly.
• Verify insurance eligibility, coverage, and authorizations.
• Coordinate scheduling for field marketers, nurses, and caregivers.
• Communicate effectively with patients, family members, and healthcare professionals.
• Maintain HIPAA compliant records and documentation.
• Track and follow up on pending referrals and authorizations.
• Assist with marketing team coordination, daily routing, and visit logs.
• Support management with reports, data entry, and client updates.

Qualifications

• Previous experience in Home Health, Hospice, or Medical Office Intake required.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, Google Workspace, and EMR systems.
• Knowledge of insurance verification and authorization processes.
• Compassionate, professional, and patient-centered approach.
• Bilingual (English/Spanish or Creole) a plus.

Why Join Focus Family Care?

• Work with a passionate team committed to improving lives.
• Competitive pay and room for advancement.
• Supportive and family-oriented work culture.
• Make a meaningful difference every single day.
• Ongoing training and professional development opportunities.

How to Apply

If you’re a caring, detail-oriented professional who thrives in a fast-paced healthcare environment we want to hear from you!

Apply today at FocusFamilyCare.com
or email your resume to info@focusfamilycare.com
Call us at (561) 693-1311 for more information.

Join Focus Family Care — Where your family is our family.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Ability to Commute:

• West Palm Beach, FL 33412 (Required)

Ability to Relocate:

• West Palm Beach, FL 33412: Relocate before starting work (Required)

Work Location: In person