Bilingual Intake Coordinator – Flexible Schedules”

Company Description: The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2026 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description: The Bilingual Intake Coordinator position greet clients, conduct eligibility screenings, and assist taxpayers in assembling all required information and documents. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization. Locations include Austin, Wells Branch, and Round Rock. Temporary Position: Mid-December 2025 – April 2026

Check out this video clip about being an intake coordinator in the tax center.

Primary Duties/ Responsibilities

• Conduct intake interviews with clients, which include validating clients’ identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process
• Serve as a resource for clients by answering questions and providing high quality customer service
• Support site managers with operations tasks as needed
• Protect client confidentiality

• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)
• Learn about our seasonal positions at https://bit.ly/taxseasonjobs

Minimum Requirements

• Prior experience working in a fast-paced environment
• Professional demeanor with excellent communication and customer service
• Written and verbal proficiently in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.