Peninsula Orthopedic Associates has an opening for a full-time medical intake/discharge coordinator and front desk associate. Join an established private practice with a history of excellence in both patient care and staff satisfaction. This is a challenging position that requires exemplary communication skills (both verbal and written), organizational ability, a strong work ethic, flexibility, and a positive attitude.

The Intake/Discharge Coordinator plays a vital role in ensuring a smooth patient experience from arrival to departure. Responsibilities include greeting patients, checking them in through our intake software, verifying and collecting required forms and co-pays, and providing patients with the necessary orders, paperwork, and follow-up instructions after their appointments. This position also supports patients in completing and submitting EDD and FMLA disability forms, requiring accuracy, timeliness, and strong communication with providers and outside agencies. Extensive knowledge of insurance plans, network affiliations, and front office operations is essential. Because this role is dynamic, candidates must be adaptable, willing to take on evolving responsibilities, and committed to working hard as part of a team.

Summary of General Duties:

• Facilitate day-to-day front office operations—including (but not limited to) greeting patients, check-in process, collecting payments, etc.
• Create a warm & welcoming experience for our patients.
• Open main office doors by 8:00am and/or close main office doors by 5:00pm.
• Ensure all patients have completed the appropriate intake and consent forms.
• Serve as a front-line point of contact for patients, answer questions via phone, in-person, and e-mail.
• Efficiently schedule and confirm appointments.
• Maintain up-to-date knowledge of accepted insurance plans.
• Communicate with clinical staff regarding patient needs, preferences, and appointment details.
• Assist patients with the completion, tracking, and submission of EDD and FMLA disability forms, coordinating with providers as necessary.
• Perform other duties as assigned to support the success of the practice.

Knowledge, Skills and Abilities:

• Excellent customer service skills; communicates clearly and effectively.
• Basic understanding of human anatomy, specifically musculoskeletal.
• Proficient use of CPT and ICD-10 codes.
• Working knowledge of contracted insurance plans.
• Excellent computer skills including Excel, Word, and Internet use.
• Detail oriented with above average organizational skills.
• Plans and prioritizes to meet deadlines.
• Critical thinking skills.
• Flexibility to adapt to changing office needs and willingness to take on new responsibilities.

Position Requirements:

• High School Diploma or GED.
• At least 2 years of experience in a professional office setting.
• 2 years’ experience in a medical-related field required.
• Excellent customer service skills with a friendly, professional demeanor.
• Prior experience in healthcare is preferred, but not required.
• Ability to maintain professionalism at all times.
• Knowledge of medical terminology is a plus.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Free flu shots
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person