This position is an entry level to Service/PM Coordinator: We are looking for an administrative person to assist with processing the billing, Work with the both the PM and Service Coordinator and Service Manager to keep the daily paperwork processed. This is a 7:30 to 4:30 position, Monday - Friday.

Job Duties:

· Answer phones, assist and support the Service Manager to ensure all customers receive timely and effective service.

· Call service technicians as needed on open tickets for the day to assess work status.

· Ensure that all issues/concerns on open service tickets are communicated and resolved in a timely manner.

· Ensure that open tickets have follow-up visit(s) scheduled and parts are ordered as necessary.

· Ensure follow up work is quoted as necessary.

· Ensure that closed tickets are promptly communicated and that the site is fully operational

· Create and assist with creating quotes for Preventative Maintenance for current and new customers

· Follow up on PM Quotes, SMA's, and Service quotes

· Pull and order all parts needed for accepted quotes for Service Maintenance Agreements, Preventative Maintenance, or Services

· Accepting any deliveries and use of Forklift for larger deliveries

· Assist with creating Service Maintenance Agreements for new and current customers

· Ensure parts requests forms for follow up repairs are submitted accurately and timely.

· Ensure all service records are properly filed.

· Adhere to all ISO quality procedures.

· Perform all other duties and activities as assigned.

Objectives are, but not limited to:

· Maintaining Compressor Services commitment to Quality and Performance.

· Maintaining all electronic and paper files accurately.

Personal Skills

Understand the Service Dispatch dynamics.

Strong Communication verbal and electronic skills.

Excellent conflict resolution skills, diplomacy and tact.

Ideal candidate will be self-motivated and be able to work with minimal supervision.

Education / General Requirements

· High School Diploma or equivalent

· Above average proficiency in M.S. Excel, Outlook, Power Point and Word.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person