About Job

Summary

The purpose of the Permanent Supportive Housing Case Manager is to build trusting relationships with Guilford County program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.

The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to people formerly experiencing homelessness.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

· Provide case management services to eligible clients who meet the definition of chronically homeless to secure permanent supportive housing and services.

· Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.

· Operate from a Housing First approach.

· Assess client needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.

· Provide direct care including, but not limited to, independent living skills, employment assistance, budgeting, and on-time rental payments for clients.

· Complete regular check-ins with clients.

· Coordinate and monitor designated client services, including, but not limited to, meetings, appointments, medical follow-up, and hearings.

· Develop and maintain knowledge of resources, services and opportunities available to clients.

· Deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.

· Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners.

· Achieve and maintain a trauma-informed workplace, demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.

· Maintain a high level of professionalism at all times.

· Demonstrate a high level of advocacy for clients within community settings, both private and public.

· Respond to clients, landlords, and partnered agencies' concerns in a timely manner.

· Build positive relationships with clients, landlords, and community partners to ensure a high level of collaboration to best serve the populations served.

· Accurately record and maintain client data and statistics, including but not limited to demographics, outcome measures, goals, face-to-face notes, medical information, collateral contact, and grant-specific requirements, and maintain all client records to ensure accuracy, confidentiality, and security in a timely manner.

· Obtain the appropriate licensure to access ServicePoint: Homeless Management Information System (HMIS).

· Maintain confidentiality in client information and organize program forms pertinent to the client.

· Conduct intake and exit procedures in a timely manner, including any relevant program record-keeping programs, ServicePoint HMIS documentation, and other agency-required paperwork.

· Attend and actively engage in meetings as required

Qualifications

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.

Job Competencies

· Knowledge of the methods, procedures, and policies of the HPHA as they pertain to the performance of the essential duties of the Permanent Supportive Housing Case Manager.

· Knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.

· Knowledge of the organization of the department, and of related departments and agencies.

· Knowledge of any occupational hazards and adheres to any safety precautions inherent in

· performing the essential functions of the work.

· Knowledge of terminology and related professional languages used within the department as such pertains to work responsibilities.

· Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.

Education and/or Experience

Bachelor’s degree from an accredited college or university in Human Services or other closely related field, and at least three (3) years of progressively responsible social services, community services, and/or housing-related work or closely related responsibilities. A combination of experience and formal education may fulfill this requirement. Bilingual is preferred.

Computer Skills

To perform this job successfully, an individual should have strong computer skills (Microsoft Office, Outlook, project management software, spreadsheet programs, contact management systems, accounting programs, and the Internet). Must be able to learn other computer programs as required by assigned tasks.

Certificates, Licenses, Registrations

Prefer HQS/NSPIRE Certification obtained prior to employment; must be obtained within one year of employment. Possession of a valid, North Carolina driver’s license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; repetitive keyboarding; reaching and grasping; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via e-mail and telephone. The employee must occasionally transport weight up to 30 to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position generally works in a standard, climate-controlled, office environment and reception area. The noise level in the work environment is usually moderate. There are occasions when the position is required to visit HPHA property sites, warehouse/storage areas and/or workshop areas.

EOE

SUBMITTED BY:

Human Resources

The Housing Authority of the City of High Point is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority of the City of High Point will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $37,000.00 - $58,000.00 per year

Benefits: