About Job

Job Title:

Project CARE Manager

Revision Date:

September 18, 2025

Incumbent:

Department:

Community & Court Services

Location:

Cincinnati, OH

FLSA Status:

Exempt

Supervisor:

Senior Director, Community & Court Services

Supervises:

Project CARE Coordinator and Self Advocates

JOB SUMMARY

The Project CARE (Community, Accessibility, Response, Education) Manager oversees Project CARE’s processes and outcomes in order to increase cross-discipline collaboration, capacity building, accessible services (attitudinally, physically, programmatically, etc.) and efficacy of appropriate services.

PRINCIPAL DUTIES & RESPONSIBILITIES

Provide supervision and manage program staff, including training and coaching on service delivery.
Maintain trauma-informed, survivor-centered programs through staff coaching and supervision, vicarious trauma-support, supporting trauma-informed approaches to clients, collaborating with clients in decision making and service delivery.
Supervise activities and operation of all programming, including convening and coordinating project partners and maintaining collaborative relationships to strengthen coordinated community response.
Coordinates and conducts lethality assessments with law enforcement partners, outside agencies, and entities, including staff training, monitoring, tracking, and maintaining documentation.
Provides intervention services to survivors.
Leads Project CARE collaborative, including convening and coordinating quarterly meetings, executive committee, and biennial conferences.
Produce, design, and distribute educational materials for community members and service providers.
Coordinate and provide training to YWCA and community partners on issues related to increasing cultural responsiveness to survivors of intimate partner violence who experience disability(s).
Provide outreach and education to clients, partner agency staff and community members on the dynamics of domestic violence, personal safety planning and available resources.
Complete and maintain all appropriate reporting and documentation including but not limited to data collection, outcome tracking, grant reporting, and outcomes reporting.
Lead team in the development of new program initiatives as necessary to meet the changing needs of population served and ensure adherence to best practice standards.
Monitor and review client files to ensure accuracy, compliance, and that standards are being met.
Coordinate and manage work processes with consultants and collaborative partners regarding data collection, needs assessments and strategic planning process.
Manage planning, development, and implementation processes for grant deliverables.
Communicate regularly with and coordinate evaluation and technical assistance issues with funder.
Writes grant reports and submits necessary documentation to funder.
Oversees the coordination and facilitation of support groups, prevention education courses on healthy relations, art-based programming, and outreach events.
Manages self-advocacy team.
Other duties as needed or assigned by the Senior Director, Community & Court Services

Budget Responsibility

Monitors spending using Blackbaud Financial Edge, the agency’s budget management system.
Works with Senior Director to oversee and manage budget and related expenses.
Approves requests for client assistance funds.
Submits invoice requests for partners, outside entities, and self-advocates.

Clerical/General Administrative

Responds to routine email, phone calls, etc.
Makes copies, prints documents, etc.
Files paperwork

Support to Management, Supervisors and Staff

Key Relationships

Interacts with Senior Director, Community & Court Services, Project CARE collaborative partners, Project CARE trainers, Department of Justice and Alliance of Local Service Organizations (ALSO) technical assistants, Project CARE Coordinator, Self-advocates; employees of Community & Court Services programs, YWCA staff, volunteers, interns, other social service providers and community members.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

QUALIFICATIONS:

Education/Experience

Bachelor’s degree in Social Work, Counseling or Human Services field or equivalent combination of education and experience.
Minimum of 2 years work experience in relevant field.
Experience with program development and administration.
Experience working with disabilities.

Licenses/Credentials/Certifications

N/A

Skills/Specialized Knowledge/Abilities

Knowledge of criminal justice system (including court, law enforcement, and legal system) as it relates to domestic violence, dating violence, sexual assault, and stalking.

Must be flexible with ability to apply mature judgement and confidence with an understanding of the dynamics of intimate partner violence.

Must be dependable and able to work independently.

Organizational and project planning skills

Ability to collaborate with individuals from diverse socioeconomic and ethnic/racial backgrounds.

Ability to maintain highest confidentiality standards according to social service best practices, relevant licensing mandates and policies of the YWCA Greater Cincinnati

Able to adhere to the YWCA Greater Cincinnati and Department of Justice, Office on Violence against Women & Violence against Women Act policies on confidentiality and code of ethics.

Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.

Cultural competence and the ability to collaborate effectively with people from diverse backgrounds.

Knowledge of disability issues required.

Knowledge of collaborative processes, structures, and dynamics

Ability to work independently and take initiative while maintaining program accountability.

Excellent written, verbal and presentation communication skills

Demonstrated understanding of research, data collection and strategic planning

Task oriented with ability to adhere to details and meet deadlines.

Computer literate in Microsoft Office software

Ability to collaborate with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.

WORKING CONDITIONS:

Working Hours/Environment

Full time

Tools and Equipment Used

Personal computer, copier, fax/scanner, phone, and other typical office equipment

Travel

Must be able to travel locally, regionally, statewide, and nationally.

Physical & Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to sit at a desk/workstation for prolonged periods of time.

Digital dexterity and hand/eye coordination in operation of office equipment

Ability to lift up to 25 pounds occasionally.

Ability to climb stairs, as many program locations are multi-level facilities without elevators.
Frequent sitting, standing, and walking required.
Ability to communicate effectively in person, virtually, and over the phone.

Ability to analyze sourcing data, benefits and other reports and make recommendations.

Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

YWCA Greater Cincinnati is committed to building a diverse workforce and strongly encourages applications from women, people of color, individuals with disabilities, veterans, and members of the LGBTQ+ community. We are an equal opportunity employer and strive to foster an inclusive environment where all individuals feel respected and valued.

YWCA Greater Cincinnati is an equal opportunity employer and will provide reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position.