Job Overview
A Client Care Coordinator for Green Leaves non-medical home care acts as a crucial link between clients, their families, and caregivers, responsible for developing and implementing individualized care plans, scheduling services, , conducting in-home quality assurance visits, and managing client communications to ensure client satisfaction and retention. Key duties include client needs assessments, care plan creation and modification, caregiver performance monitoring, addressing client concerns, and collaborating with other professionals to coordinate care services.

Client Care Coordinator

Key Responsibilities

• Client Needs & Care Plans:

Perform in-home consultations and needs assessments to create personalized, non-medical care plans tailored to individual client needs and goals.

• Scheduling:

Coordinate and schedule caregiver shifts, ensuring timely and appropriate staffing to meet client needs.

• Client Relations:

Act as the primary point of contact for clients and their families, addressing inquiries, concerns, and feedback in a timely and professional manner.

• Quality Assurance:

Conduct ongoing quality assurance visits to clients' homes and communicate with them to evaluate care plans, ensure client satisfaction, and maintain retention.

• Administrative Tasks:

Handle administrative duties such as record-keeping, processing client paperwork, and maintaining timely submission of care activity reports uploaded in clear care database.

• Problem-Solving:

Respond effectively to changes in client conditions or needs, making necessary adjustments to the care plan to prevent unnecessary services and maintain quality of care.

• Collaboration:

Work with internal supervisors and external providers to coordinate services and ensure a seamless care experience for the client.

Required Skills and Qualifications

• Strong organizational and communication skills.
• Empathy, compassion, and patience when working with clients.
• Ability to assess client needs and develop effective care plans.
• Skilled in coordinating and multitasking to manage various client and caregiver needs.
• Experience in home care, healthcare, or a related industry is often preferred.
• May require a college, nursing, or social work degree for some positions.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person