Job Title: Transitional Housing/Rapid-Re-Housing Case Manager

Location: SAMMinistries Transitional Living & Learning Center

Reports To: Transitional Services Program Manager

FLSA Status: Exempt

Prepared By: Lindsay Minarovic, LCSW-S

Approved Date: September 2024

Salary Range: $43-46K

SUMMARY:

The Transitional Housing/Rapid Re-Housing (TH/RRH) Case Manager is an experienced social service provider who assists families who are actively or were recently fleeing domestic violence. The families may live at the SAMM Transitional Living & Learning Center (TLLC) and will soon move into permanent housing. The TH/RRH Case Manager works collaboratively with families to develop goals and objectives to help them obtain and remain in permanent housing, increase their skills and/or income, learn domestic violence prevention skills, and help them achieve greater self-determination. The Case Manager provides information and referrals to community resources and other organizations relevant to the resident’s service plan and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Provide case management services that facilitate client self-sufficiency, housing goals, and life-skills education
• Ability to build positive and trusting relationships with diverse populations, particularly participants who have experienced trauma, domestic violence, homelessness, physical and/or mental health disabilities, and substance use challenges
• Attend training for, and utilize evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning.
• Attend Home Visit Safety Training, and utilize the safety practices in daily work.
• Work with clients who are living in the TLLC (TH), as they prepare to live in a RRH rental unit in the community.
• Continue working with clients who have moved into RRH rental units in the community by conducting home-visits.
• Offer guidance to clients through their housing search, lease application, and moving process.
• Conduct BioPsychoSocial Assessments and collaboratively assist residents in the development of Individual Service Plans; to include goals for housing stability, increased skills and/or income, and personal self-enrichment. Actively involve residents in the design and delivery of supportive services.
• Refer participants to necessary services and coordinate with other providers to help participants to access services and achieve goals set in the Individual Service Plan.
• Provide education on domestic violence prevention and complete Safety Plans with survivors of domestic violence.
• Maintain on-going case load of 22-26 families participating in the program by meeting with each participant on a weekly, biweekly or monthly basis (determined collaboratively with the Program Manager).
• Encourage Residents to attend psychoeducational groups that focus on the life-skills necessary for healthy relationships, long-term financial empowerment, overall health, and housing stability.
• Identify barriers, problem-solve, and work with clients to find solutions to those barriers pertaining to their goal achievement.
• Work in collaboration with other professionals, agency staff, and volunteers, to include property managers and other housing service providers across the community
• Attend weekly Staffing Meetings to review resident progress, problem-solve, and plan services

• Maintain necessary documentation, reports, and statistics on internal databases as well as in the Homeless Management Information System (HMIS) database. Enter all data within timeframes as set forth by the HMIS Data Quality Plan and SAMM requirements.
• Must be available to assist with the facilitation of some occasional evening and weekend events at the TLLC facility
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility.

EDUCATION AND/ OR EXPERIENCE

• The position requires a Bachelor’s Degree from a 4-year college or university, preferably in social work, or in another behavioral science, and at least 2 years’ case management experience, preferably with clients experiencing homelessness, or with other highly vulnerable populations.
• Must possess strong written and verbal communication skills, and demonstrate ability to maintain current and complete case documentation
• Experience working with survivors of domestic violence preferred

LANGUAGE SKILLS

Bilingual (English/ Spanish) is preferred

MATHEMATICAL SKILLS

Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required.

REASONING ABILITY

The case manager must possess excellent judgment and the ability to handle crises appropriately. Case Manager must be sensitive to the dynamics associated with homelessness and other trauma.

CERTIFICATES, LICENSES, REGISTRATIONS

Class C driver's license. Licensed social worker or equivalent licensure desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work environment for this position is partially at the Transitional Living & Learning Center, and partially conducting home-visits out in the community, meeting with clients indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion, but primarily the Case Manager’s own personal vehicle.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.

TO APPLY:

Submit your resume via the SAMMinistries hiring portal. Please include 3 references at the end of your resume. References should be individuals you have worked with in a professional capacity (no personal friends or family).