Job Title/Position: Intake Coordinator

Job Description Summary

Responsible for managing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing elgibility, insurance verification and authorization processes.

Essential Job Functions/Responsibilities

1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

2. Utilize Clinical Managers as a resource for intake questions and issues.

3. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Nursing & Rehab At Home.

4. Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.

5. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

6. Establishes and maintains positive working relationships with current and potential
referral sources.

7. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.

8. Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.

9. Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.

10. Assists the Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.

11. Builds and monitors community and customer perceptions of Nursing & Rehab At Home as a high quality provider of services.

12. Gathers, collates, and reports referral statistics including key customer referral trends.

13. Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet customer needs.

14. Maintains comprehensive working knowledge of Nursing & Rehab At Home contractual relationships and ensures that patients are admitted according to contract provisions.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

1. Bachelor’s degree in related field preferred.

2. At least three (3) to five (5) years’ experience in health care, preferably in home care operations.

3. Demonstrated ability to supervise administrative personnel.

4. Ability to market aggressively and deal tactfully with customers and the community.

5. Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.

6. Demonstrates good communication, negotiation, and public relations skills.

7. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Job Type: Full-time

Pay: $27.00 - $29.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• Associate (Required)

Work Location: In person