About Job

Salary : $114,816.00 - $143,520.00 Annually
Location : County of San Mateo, CA
Job Type: Full-Time
Job Number: G093AU
Department: Aging and Disability Services
Opening Date: 09/16/2025
Closing Date: 9/30/2025 11:59 PM Pacific
Bargaining Unit: 08

Description
San Mateo County Health is seeking a well-qualified individual for the position of Social Work Supervisor - Aging & Disability Services (ADS) - Supportive Services. Social Work Supervisors plan, assign, review, and evaluate the work of a team of Social Workers, a Community Worker and Public Health Nurses. The Social Work Supervisor provides directions to staff on casework concepts, methods and procedures, provisions of services, and departmental policies and procedures under direction of a Health Services Manager.

The Social Work Supervisor position is located within ADS' Supportive Services unit, which includes the Enhanced Care Management (ECM), Partners for Independence (PFI), and In-Home Supportive Services (IHSS) programs. In addition to overseeing operations and providing supervision to Social Workers in Supportive Services programs, the supervisor will assist with the on-going integration of California Advancing and Innovating Medi-Cal's (CalAIM) ECM and Community Supports programs, working closely with the Health Plan of San Mateo (HPSM) - a Managed Care Plan for San Mateo County Medi-Cal recipients. In collaboration with key stakeholders, the supervisor will facilitate and refine care management and care coordination services to promote a seamless continuum of care within a whole-person centered care model.

The ECM and PFI program serve adult clients who need assistance managing complex medical and psychosocial needs, linking to community resources, and coordinating in-home care to safely remain in the community. The team conducts home and other field visits to assess clients' psychosocial and safety needs engaging clients in the creation of appropriate case planning, care coordination and management goals.

This full-time position follows a Monday - Friday, 8am-5pm schedule, working in both South San Francisco and San Mateo offices. It is anticipated that the position will primarily work in the office during the probationary period, but include hybrid work accordingly. Office requirements include four on-site workdays to align with operational needs and County requirements.
The ideal candidate will possess the following:

Strong leadership skills to direct the work of and motivate a team of Social Workers, Public Health Nurses and Community Workers.
Familiarity with the laws, rules, regulations and procedures governing the operation of public social services agencies and the variety of service programs.
Excellent organizational skills with the ability to plan and implement social service programs.
Knowledge of case management principles, including integrating social and health care services to enhance client function and stability.
Work experience and proficiency with IHSS.
The ability to manage day-to-day program details while keeping in view the agency's broader philosophy, standards, and requirements.
Strong analytical and problem-solving abilities, with sound judgment in decision-making.
A talent for innovating and streamlining processes to expand community access and simplify program operations for staff.
Effective communication skills, with experience preparing and presenting both oral and written reports.
The ability to build and maintain cooperative, respectful relationships with clients from diverse backgrounds, as well as with representatives of other units and agencies.
Experience providing supervision and guidance to staff through a racial and equity lens.
Possession of a clinical license such as an LCSW (or equivalent), which is highly desirable but not required.

Examples Of Duties
The Supportive Services Social Work Supervisor's responsibilities may include, but are not limited to:

Providing support and supervision to a team of Social Workers, Public Health Nurses, Community Worker, and/or office staff.
Reviewing and approving health and psychosocial risk assessments, care plans, and other clinical assessments.
Coordinating, overseeing, and participating in Interdisciplinary Care Team meetings.
Overseeing the process for care coordination related expenses.
Troubleshooting issues with the Q Continuum System, HPSM MedHOK database system and the State IHSS CMIPS II database system.
Establishing and maintaining collaborative working relationships with peers and colleagues from IHSS and other managed long-term services and supports programs.
Maintaining and reporting on program specific data, metrics and performance measures.
Participating in on-going quality improvement and program evaluation.
Assigning new ECM/PFI and IHSS referrals to ECM/PFI staff
Reviewing, consulting and guiding IHSS work, including initial and reassessments.
Providing field instruction to MSW graduate students if applicable.
Understanding and supporting LEAP efforts (e.g., process improvement) tracking progress, and continuously gathering information about process improvements.
Coordinating training for staff on ECM/PFI/IHSS related topics
Conducting presentations to community partners, contract agencies, and other County staff.
Reviewing client cases and communicating with clients' formal and informal support as needed.
Collaborating with HPSM and other partners.
Developing and updating Supportive Services Policies and Procedures.
Ensuring compliance with State and Federal regulations.
Other duties as assigned.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is two (2) years of experience performing a full range of professional social worker duties, and at least six (6) months of lead experience; or a Master's degree from an accredited college or university in Social Work that included an internship, AND one (1) additional year of experience performing a full range of professional social worker duties.

Knowledge of:

Principles, methods, and techniques of social work, care management, case management, and/or childcare supervision.
Principles and practices of employee supervision, including work planning, assignment, review and evaluation, coaching, mentoring, and the training of staff in departmental policies and work procedures.
Scope and nature of current problems, trends, and best practices in the field of social work, care management, case management, and/or child protection services.
Laws, rules, regulations, and procedures governing the operation of public health and/or public social service agencies and the variety of service programs.
Principles of individual and group behavior and their application to cases.
Community organizations and resources.
Functions of social service/welfare agencies.
Functions of medical and behavioral health agencies.

Skill/Ability to:

Plan and implement a residential program, where applicable.
Teach the concepts and methods involved in the practice of social casework, care management, case management, and/or residential childcare.
Plan, organize, supervise, and evaluate the work of assigned staff.
Ensure case authorization and case documentation is completed timely and accurately.
Work effectively with staff from diverse backgrounds and with varied experiences.
Promote teamwork effectively.
Provide direction in the development and implementation of treatment/care plans for clients.
Effectively interpret departmental policies, rules, and regulations.
Prepare and present clear and concise oral and written reports.
Use tact, initiative, prudence, and independent judgement within general policy and legal guidelines.
Maintain effective, cooperative, and understanding work relationships with clients from a variety of racial and ethnic backgrounds, representatives of other units and agencies, and others contacted during the course of work.
Where applicable, work effectively with clients with complex needs, including individuals with co-morbidities of behavioral health, physical health, and negative social determinants such as homelessness or risk of homelessness.

Application/Examination
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button.If you are not on the County's website, please go tohttps://jobs.smcgov.org/to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Tentative Recruitment Timeline Final Filing Date: Tuesday, September 30, 2025 at 11:59pm PST
Application Screening: Week of October 6, 2025Panel Interviews: Week of October 13, 2025
About the CountySan Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo as an employer is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.
We encourage applicants with diverse backgrounds and lived experiences to apply.
Talent Acquisition Analyst: Priscilla Bermudez (091625) (Social Work Supervisor - Exempt - G093)
We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.
01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.I have read and understand this important information. Proceed to the supplemental questions.

Proceed to supplemental questions.

02

Please provide an example of when you identified a problem in your agency's workflow or procedures. What specific steps did you take to both address and remedy your concerns? What obstacles, if any, did you face during the process? What did you learn from this experience? Be specific.
03

Please describe an example of how you helped an employee who continued to struggle with a new program regulation or concept after being trained. What was your approach to ensure the employee correctly understood and applied the new regulation or concept? Be specific.
04

Describe a time when you had to manage conflict between program staff and clients or the community. Explain the scenario and the steps you took to resolve the matter. Include details of your plan and outcome. Be specific.
05

How did you learn about this position?

County of San Mateo Website
County of San Mateo Job Interest Card Notification
County Hosted Virtual Event
County Hosted Job Fair
CalOpps.org
College/University Career Center
Community-based Organization Posting
Facebook/Instagram
Friend or Relative
GovernmentJobs.com
Indeed
Job Fair
LinkedIn
Professional Publication/Website (Please specify in next question)
X (formerly called Twitter)
Zip Recruiter
Other (Please specify in next question)

06

If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.
Required Question