ABOUT SK QUALITY ROOFING For over 40 years, SK Quality Roofing has been South Florida's trusted partner for residential and commercial roofing solutions. As a cornerstone of the Delray Beach community, we've built our reputation on exceptional craftsmanship, outstanding customer service, and unwavering integrity. We're seeking an organized and personable Intake Coordinator to join our growing team and help us continue our tradition of excellence.

POSITION OVERVIEW We're looking for a friendly, detail-oriented Intake Coordinator to serve as the first point of contact for our customers and manage our lead intake process. This role is essential to maintaining our smooth sales pipeline and ensuring every potential customer receives prompt, professional service. If you thrive in a fast-paced environment and enjoy helping people while staying organized, this could be the perfect opportunity for you.

KEY RESPONSIBILITIES

Lead Management & Communication

• Answer incoming phone calls and respond to web inquiries with professionalism and enthusiasm
• Follow up on all lead sources to ensure no opportunity is missed
• Qualify leads using our proven scripted questions to gather essential information (service location, roof type, urgency, budget, etc.)

CRM & Data Management

• Enter all lead details accurately and promptly into Pipedrive CRM
• Assign qualified leads to the appropriate sales representatives
• Update and maintain CRM stages throughout the customer journey
• Maintain a comprehensive, organized log of all incoming leads and their dispositions

Appointment Coordination

• Confirm appointments with customers to ensure smooth scheduling
• Create and manage follow-up reminders for the sales team
• Conduct systematic follow-ups on past leads to maximize conversion opportunities

WHAT WE'RE LOOKING FOR

• Communication Skills: Exceptional phone manner with a warm, professional demeanor
• Technical Proficiency: Comfortable with CRM systems (Pipedrive experience a plus), web-based tools, and standard office software
• Organizational Excellence: Strong attention to detail with the ability to manage multiple tasks simultaneously
• Customer Focus: Genuine desire to help customers and provide outstanding service
• Speed & Accuracy: Ability to work efficiently while maintaining high accuracy standards
• Team Player: Collaborative mindset with the ability to work closely with our sales team

PREFERRED QUALIFICATIONS

• 1-2 years of experience in customer service, sales support, or administrative roles
• Experience in the construction, roofing, or home improvement industry (bonus but not required)
• Familiarity with CRM systems, particularly Pipedrive
• Bilingual abilities (English/Spanish) are a plus for serving our diverse community

WHAT WE OFFER

• Competitive hourly wage commensurate with experience
• Comprehensive benefits package including health insurance and paid time off
• Opportunity to grow with an established, family-oriented company
• Supportive team environment with ongoing training and development
• The satisfaction of helping homeowners protect their most valuable investment

WORK ENVIRONMENT This is a full-time, in-office position at our Delray Beach location. Standard business hours with occasional flexibility required during busy seasons.

If you're ready to join a company with four decades of excellence and help us continue building our legacy, we invite you to join us!

SK Quality Roofing is an equal opportunity employer committed to building a diverse and inclusive team.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Delray Beach, FL 33444 (Required)

Ability to Relocate:

• Delray Beach, FL 33444: Relocate before starting work (Required)

Work Location: In person