Position Overview:
We are looking for a friendly, organized, and motivated Patient Care Coordinator to join our dental office team. As a first point of contact for our patients, you will play a critical role in ensuring a welcoming and professional experience. You will support the team by managing scheduling, patient communications, and administrative tasks while creating a warm and positive atmosphere.

Why Join Us?
At our office, we believe in making every day brighter—for our patients and our team. We are passionate about creating confident smiles and lasting relationships. From the moment patients walk through our doors, they should feel cared for, valued, and at ease. If you love being the "go-to" person and want to be part of a team that makes a difference, we’d love to meet you!

What We’re Looking For:

• A warm, energetic, and enthusiastic personality.
• A team player who takes pride in organization and communication.
• Someone with a "can-do" attitude and a desire to grow!

What You’ll Do:
As the friendly face of our practice, you’ll manage the front desk, coordinate schedules, and ensure smooth daily operations. Your mission is to make every patient feel like family and ensure their experience is as seamless and pleasant as possible.

Key Responsibilities:

• Greet and welcome patients with a friendly and professional demeanor.
• Manage patient check-in/check-out process, including collecting and verifying insurance information.
• Schedule and confirm appointments to maintain an efficient and organized calendar.
• Answer phone calls promptly, providing information and assistance, and routing calls as needed.
• Process payments, issue receipts, and ensure accuracy in financial transactions.
• Maintain patient records with confidentiality and accuracy.
• Communicate treatment plans and financial options to patients with clarity and compassion.
• Anticipate patient needs, resolving concerns promptly to ensure a 5-star experience.
• Collaborate with the dental team to support smooth day-to-day operations.
• Uphold our core values of positivity, enthusiasm, attention to detail, and exceptional service.

Qualifications:

• High school diploma or equivalent (required).
• Bilingual (Spanish) not required but is highly recommended to visit with our Spanish speaking patients
• Prior experience in a dental office or healthcare setting (preferred but not required).
• Proficiency in dental software (e.g., Dentrix Ascend) is a plus.
• Strong organizational and multitasking skills.
• Exceptional communication and interpersonal skills.
• A proactive and coachable attitude with a passion for growth and improvement.
• Ability to maintain a professional appearance and demeanor.

Schedule

• General Hours: 7:30-12:00;1:00-5:00 Monday-Thursday; Friday availability only as needed

What We Offer:

- Positive Culture: We foster a supportive, team-driven environment where everyone’s contribution is valued.

- Patient-Focused Care: We are committed to delivering 5-star service, making every patient feel like family.

- Growth Opportunities: We believe in constant improvement, providing opportunities for professional development.

- Comprehensive Benefits: health insurance, some paid holidays, and PTO

**Core Values:**

Core Purpose: Go above and beyond for every patient every time.

1. Be a CEO “Chief Energy Officer”

We bring positivity and motivation to every interaction. Our energy creates a welcoming environment for patients and uplifts our team. We know that how we show up each day impacts everyone around us

2. Be Coachable and Open-Minded

We embrace a mindset of constant growth and improvement. By being receptive to feedback and open to new ideas, we enhance our skills and elevate our practice. We understand that every experience is an opportunity to learn, and that growth makes our work meaningful.

3. All Hands on Deck

Dentistry is a team effort. Together, we celebrate our victories and learn from our challenges, knowing that collaboration enhances our ability to provide outstanding care.

4. Be a Detail Passionista

We believe that little things make a big impact. By mastering the details, we elevate our service and ensure every patient feels valued. Our passion for the finer points drives excellence in everything we do, creating memorable experiences that set us apart.

5. Every Patient, Every Time

We treat every patient with the same dedication, empathy, and attention to detail, ensuring that each experience reflects our highest standards. Consistency and care are at the heart of what we do.

**How to Apply:**

If you’re passionate about patient care and want to be part of a dedicated, supportive team, we’d love to hear from you! You can respond on Indeed or send your resume and cover letter to panhandledentallp@gmail.com with “ Front Desk Receptionist Application” in the subject line.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Ability to Commute:

• Amarillo, TX 79109 (Required)

Ability to Relocate:

• Amarillo, TX 79109: Relocate before starting work (Required)

Work Location: In person