About Job
Part-Time | On-CallWork Schedule:
- Monday, Thursday, Friday: 4:00 PM – 10:00 PM
- Saturday & Sunday: 10:00 AM – 7:00 PM
- Receive and process new referrals via phone, fax, or electronic systems from hospitals, clinics, or providers.
- Obtain and verify essential patient information including demographics, insurance coverage, and clinical data.
- Coordinate new admissions by communicating with referring providers and the on-call clinical team.
- Accurately input intake data into the Electronic Medical Record (EMR) system.
- Ensure all documentation is received and reviewed for completeness (e.g., physician orders, face-to-face documentation, H&P).
- Track and update referral logs and provide timely updates to the day-shift intake team.
- Gather and relay relevant clinical information, such as current symptoms, medication lists, allergies, and prior medical history.
- Assist with clinical triage and communicate urgent patient needs to on-call nurses or case managers.
- Support the care team with documentation, coordination of DME and pharmacy services, and follow-up calls as needed.
- Maintain HIPAA compliance and protect all patient information during intake and coordination activities.
- Serve as a compassionate point of contact for patients and families during after-hours intake.
- Education:
Certified Medical Assistant (CMA, RMA, or equivalent) – RequiredExperience:
- Minimum 1–2 years of experience as a Medical Assistant in a clinical, home health, or hospice setting
- Strong understanding of medical terminology and basic clinical protocols
- Familiarity with insurance verifications and prior authorization processes
- Experience with EMR systems (e.g., Kinnser, Axxess, HCHB) preferred
- Excellent communication skills, both verbal and written
- Ability to work independently and manage tasks under pressure
- Strong attention to detail and organizational skills
- Tech-savvy with the ability to operate software platforms, fax/email systems, and secure mobile/remote tools
- Compassionate and calm demeanor during sensitive patient or family interactions
- office-based
- Must have access to a reliable phone and computer with secure internet
- Evening and weekend availability required as per assigned schedule
- May require occasional in-person presence for emergency cases or documentation support
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