About Us

At Givers we believe in a future in which family members can sustainably care for one another. We enroll, support, and pay family caregivers through Medicaid programs. We're venture-backed with a mind for growth and a heart for good–we've raised $3.6M from CRV, Able Partners, AARP, and a number of leaders in the space.

Job Description

We are seeking an experienced Care Coach to join our stellar Service team, operating as the tip of the spear in providing personalized coaching, guidance, support, and training to the family caregivers we work with. You should be caregiver-centered, detail oriented, resourceful, and driven to provide incredible support that makes a difference in people’s lives.

The start date for this role is October 27th, 2025

Responsibilities

• Provide ongoing coaching, support and guidance to caregivers, developing trust, building confidence and reinforcing best practices to influence change and reduce caregiver burnout.
• Monitor family caregivers' daily progress notes and tasks performed via the Givers mobile application.
• Conduct monthly calls and manage incident triage, support, reporting with caregivers & case management.
• Ensure excellence in documentation & organization; adapting & improving practices across systems & tools.
• Maintain effective & timely communication with primary family caregivers, nursing staff, and Medicaid waiver case managers.
• Collaborate internally to proactively identify and implement data-driven opportunities to improve our service & systems as we grow.
• Other projects & duties as assigned.

Requirements

• Minimum of 3-4 years of experience in home care, Medicaid waiver programs, or similar fields, preferably working with elders or people with disabilities in regulated settings.
• LSW or LCSW preferred, bachelor's degree in social work or an equivalent combination of education and experience in related fields required
• Strong communication, relationship building, assessment, and problem-solving skills.
• Proficiency with case management systems and mobile applications.
• Ability to work independently and maintain effective communication channels with all stakeholders.
• Ability to navigate community resources related to medical, housing, financial, and social issues for clients' care.
• Compassionate, understanding, and able to handle stressful situations with empathy and professionalism.
• Strong organizational skills and meticulous attention to detail for compliance and regulatory standards.
• Proficient in Zoho, Zendesk (or other Customer Success Portals), Google Drive, Slack, and other software tools.

Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.