OUR MISSION & CULTURE: Buttonloop Children’s Therapies is a pediatric practice that offers speech, occupational, and feeding therapies to children in the North Shore area. We believe in creating an inclusive world that welcomes every child. We seek to eliminate any barriers that limit a child’s ability to connect, be it a physical or communication challenge, regulation issue, or a lack of social confidence. Our hope is that changing the world for one child will unlock their power to change the world. Buttonloop offers a collaborative, team environment with fun, social events quarterly. We pride ourselves on clinical excellence and prioritize continued professional development for our staff.

We are looking for an organized and detail-oriented Patient Care Coordinator to join our amazing team.

· Schedule: Full-time, 40 hours per week, Monday to Friday, 10am – 6pm

· Setting: In-office position in Peabody (NOT remote)

· Starting Pay Range: $20 - $22/hour plus monthly bonus potential for reaching defined targets

· Benefits: PTO, health & dental insurance, 401k with employer match (after one year)

WHAT YOU’LL DO EACH DAY AS A BUTTONLOOP PATIENT CARE COORDINATOR

· Greet and support families in person with warmth and professionalism

· Answer phone calls with a friendly voice and exceptional customer service

· Schedule & reschedule therapy appointments (evaluations and treatment) accurately with attention to detail

· Verify insurance benefits via phone or online & accurately enter demographic and insurance details into EMR

· Provide clear, courteous, and timely email communication, including quoting benefits and rescheduling visits

· Manage therapist schedules and waitlist with care, patience, and creative problem-solving

· Collaborate with and support Scheduling Lead(s) and Intake Lead(s)

· Achieve defined scheduling goals

· Help keep our clinic welcoming, tidy, and organized

· Offer flexible general office support as needed including reports, records, mail, and supplies

WHAT YOU’LL BRING TO THE ROLE

· Adaptability to pivot in a fast-paced, collaborate environment

· A team spirit rooted in empathy, honesty, and reliability

· Ability to stay calm and solution-focused when challenges arise

· Flexible thinking and comfort with ambiguity

· Excellent written and verbal communication skills

· A genuine commitment to providing exceptional customer service

· Dedication to Buttonloop’s mission of supporting children and families with care and excellence

· Familiarity with Microsoft products including Outlook, OneDrive, Word, and Excel

· Experience with clinical front desk operations, health insurance, or EMRs (a plus!)

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Before moving forward, we’d love to confirm that the in-office schedule (Monday–Friday, 10am–6pm) works well for you.

Ability to Commute:

• Peabody, MA 01960 (Required)

Work Location: In person