Location: Fall River, MA Category: Professional Posted On: Mon Sep 8 2025 Job Description:

POSITION TITLE: Enrollment Counselor
DEPARTMENT: Student Services and Enrollment Management
PRIMARY LOCATION: Fall River, with occasional travel to all Bristol campus locations.
REPORTS TO: Director of Admissions and Recruitment
POSITION STATUS: This is an MCCC/MTA full-time, Grade 3, unit benefitted position, some nights and weekends required.
PAY RATE: $53,986 - $67,748 - actual salary is commensurate with qualifications and experience and consistent with the MCCC/MTA Collective Bargaining Agreement.

STATEMENT OF DUTIES:

The Enrollment Counselor provides high-level customer service to students and their families throughout the enrollment process, with a focus on admissions, advising, and financial aid. The Enrollment Counselor provides individualized direct support to students, participates in enrollment events and workshops, and performs administrative work in support of various enrollment processes. This position also supports other enrollment-related departments as needed.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Provides information, assistance, and guidance to current and prospective students and their families about the enrollment process.
• Attends internal and external college recruitment activities, including college fairs, high school visits, information sessions, and tabling events at community partner locations.
• Conducts college information sessions and campus tours for groups and individuals.
• Assists students in completing forms and documents required for enrollment, including the admissions application and the FAFSA.
• Reviews transcripts and awards transfer credits for current and prospective students.
• Provides students with information about credit for prior learning opportunities and assists students with the evaluation process.
• Assists the Testing Center with administrative support and scheduling of placement exams as needed.
• Conducts exit interviews for students who intend to withdraw from the college; develops a reentry plan for withdrawn students and assists them with the reenrollment process.
• Serves as a Designated School Official (DSO) and provides international students with information and support.
• Supports the Registrar's Office with degree audits, review of candidates for graduation, and enrollment verification.
• Utilizes information systems such as Slate, Banner, EAB Navigate, and DegreeWorks to support the enrollment process.
• Demonstrate a sense of professionalism and consistently reflect Bristol's core values while interacting with members of the Bristol community.
• Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions.
• Perform other duties as assigned, consistent with the Collective Bargaining Agreement.

Job Requirements:

REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

• Bachelor's degree in Education, Business Administration, or closely related field; with two (2) years experience and/or training involving college enrollment, customer relations, or office administration; or an equivalent combination of education, training, and experience.
• Demonstrated proficiency with Microsoft Office 365 applications.
• The ability to work effectively with a diverse student body, faculty, and staff.
• Excellent verbal and written communication skills.
• Reliable transportation in order to travel to and from meetings, trainings, or campus and community locations as required.
• Ability to work occasional nights and/or weekends.

PREFERRED QUALIFICATIONS:

• Experience working with one or more of the following software packages: Slate, Ellucian Banner, Degree Works, Argos, and EAB Navigate.
• Ability to communicate in a language in addition to English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.

Additional Information:

Equal Opportunity/Affirmative Action:

Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX and Affirmative Action Officer, Johanna Bielawski at diversitytitleix@bristolcc.edu or 774.357.2681; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Right.