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Reporting to the Assistant Program Manager, the Specialty Space Intake Coordinator works closely with internal vendors and key stakeholders to facilitate and support Amazon events taking place in key buildings within Amazon corporate offices.

Amazon is a fast paced, demanding corporate environment and JLL is here to provide professional, service excellence. The Program Coordinator reports to the Shared Resource Assistant Program Manager and supports the booking of specialty spaces.

Primary Duties / Essential Job Functions

Specialty space intake and booking: reviews, updates, schedules, and approves event requests received from Amazon event planners
Regularly interfaces with high-level stakeholders and key customers
Provides initial response and support related to Amazon event inquiries
Demonstrates a refined business writing style and delivers superior customer service through clear, concise, and diplomatic correspondence
Supports the customer in finding alternate space if their desired specialty space is unavailable
Schedules, maintains, and updates calendar appointments to improve time management and coordination/communication with vendor partners supporting the event spaces
Assigns events to Event Coordinators as appropriate
Processes work orders and event related trouble tickets
Maintains strong communication channels between onsite and remote event teams to ensure operational alignment and successful event execution
Communicates closely with both onsite and offsite event teams
Supports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested
Creates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needs arise
Address any customer concerns or issues promptly and professionally, aiming to resolve conflicts to the customer's satisfaction while upholding Amazon policies

Essential Knowledge and Skills:

Maintain strong professional relationships through exceptional written and verbal communication skills
Interact with employees, visitors and contractors with poise and diplomacy
Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret instructions in written, oral, diagrammatic or schedule form
Possess initiative to assume additional responsibilities
Set priorities and meet deadlines
Ability and attentiveness to multi-tasking
Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
Perform basic business math such as compute discount, interest, percentages, and profit/loss
Possess excellent grammar and proofreading abilities
The ideal candidate will have excitement for helping to build and maintain event support

Experience

3+ years' experience in event coordination or event administrative support
3+ years' experience in facilities management a plus
Must be proficient with Microsoft Office
High level of accuracy and attention to details
Positive, professional, customer-service oriented personality
Excellent interpersonal and communication skills
Microsoft Visio or CAD experience preferred
Ability to work independently, at times, with little direction

Education

Bachelor's Degree or equivalent 4 years of experience preferred

Estimated total compensation for this position:

64,400.00 - 93,400.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site -Arlington, VA, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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