About Job
Hybrid - 3 days onsite, 2 days remoteType: Contract to hireSchedule: M-F, 8:00 AM to 5:00 PM ESTJob description: * Respond to and resolve Client Services inquiries and emails from internal departments and clients, ensuring timely follow-up and issue resolution.
- Create, update, and distribute various reports (sales, errors, claims, etc.) to clients and internal teams.
- Research, verify, and process service plan registration errors to ensure accurate records.
- Format, update, and process sales files for specific clients, including researching and correcting sales errors.
- Maintain dealer catalog files, input dealer setup data in AS400, and process dealer customer contract updates and inquiries in a timely manner.
- Bachelor’s Degree
- 1-3 years of account support experience
- Service contract or retail industry experience
- AS400 systems
- Must have (1) year of related account support experience
- Must be MS Office proficient: Excel, PowerPoint, Word, Outlook
- High school diploma or equivalent
- Background check required
- Education verification required
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