The Intake Coordinator is responsible for coordinating the intake and referral process for new clients, processing and assigning referrals across all BTST programs, managing initial and concurrent authorizations, and ensuring accurate client record management in the Electronic Medical Records (EMR) system. This role also serves as a liaison with referral sources, stakeholders, and internal teams to ensure smooth client onboarding.

Essential Functions

• Provide information to and address inquiries from clients, family members, providers, and stakeholders about program services, intake processes, and eligibility.
• Process referrals for all programs, ensuring timely and accurate review.
• Accurately create and maintain client charts within the EMR system.
• Process initial and concurrent authorizations for services, including verification of benefits and coverage.
• Act as a liaison with referral sources to support ongoing relationships and referral needs.
• Communicate effectively with stakeholders, staff, and management regarding referral status, client onboarding, and departmental updates.
• Audit work completed to ensure accuracy and compliance with BTST standards and regulatory requirements.
• Manage all department emails to ensure timely responses and resolution of inquiries.
• Assign and ensure follow-through on all new client paperwork, including consent forms, intake packets and releases.
• Coordinate care with client-identified providers and process all related documentation.
• Attend weekly department meetings and all company-mandatory meetings.
• Assign intake providers to new clients on a weekly basis.
• Maintain and update the referral tracker daily, reflecting client status and next steps.
• Provide census and data reports from the EMR system as requested.
• Enter and submit billing to payers as directed; track submitted billings and produce reports as needed.
• Research and assist in resolving billing rejections from payers.
• Cover front office duties and assist with other clerical tasks in the absence of staff.
• Perform other duties as needed in accordance with the agency’s mission and values.

Minimum Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office Suite and EMR systems.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Perks for Full Time Employees:

• 401k plan with company contribution according to plan requirements
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Insurance Benefits with employer contribution
• Medical, Dental and Vision
• 100% Employee Paid Voluntary Benefits
• 100% Employee Sponsored Benefits
• Company Sponsored Employee Assistance Program (EAP)
• Company Sponsored $25k Basic Life Insurance Policy
• Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
• Sick and Safe Leave
• Referral Program
• Flexible Schedule

EEO Statement

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at hr@btstservices.com.

BTST IS A
CARF-ACCREDITED LICENSED MENTAL HEALTH AGENCY
providing comprehensive programming and integrated care to children, teens, and adults throughout the state of Maryland.
We welcome clients to our modern and well-appointed clinics where we provide therapy, psychological evaluations, and medication management. Experience has taught us that many individuals seeking mental health services are frequently forced to receive treatment in clinics that are poorly maintained.

Our mission is to become the leader and trail blazer in the health and social work fields by continuing to research, develop programing, and train tomorrow’s elite health care professionals to provide the best services to individuals, families and communities in need. We develop and strengthen our clients’ competencies in the core areas most important to their becoming healthy and productive members of their families and communities, including socialization, education and vocation. We work diligently to provide the best programming and evidence-based services to each client and their families.

Pay: $50000.00 - $60000.00 / year

Benefits:

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Referral program
• Other
• Flexible schedule

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday
• Day shift

Education: High school degree

Work location: On-site