Overview: As a Senior Adoptions Counselor at The Milo Foundation, you will support our team by coordinating adoptions and fostering of our animals based on the suitability of applicants, counseling and providing support to ensure successful placements and promote responsible pet ownership.

Interacting closely with our Animal Care team and getting to know dogs in our care and creating their bios will be necessary steps to help ensure positive adoptions outcomes. Position matches up suitable potential adopters to animals in our care by assessing the needs of the latter and the fit as a forever home.

Helping clients and supporting the adoptions process by screening and ensuring procedures for adoptions and fostering are followed are critical parts of the role. Multitasking, adaptability, and advanced understanding of dog handling and breeds will be necessary.

Key Responsibilities:

• Adoptions Counseling: Screening of applicants; evaluation and potential matching with dogs whose personality, energy level, and needs align with potential adopter’s lifestyle living and ability to train/help dog settle in. Follow up and help with adoptions and fostering needs.
• Administrative Duties: Handle clerical tasks including animal intake, adoption, and foster agreements, medical records, follow-ups, and payment processing. Manage written correspondence and communication with clients and donors. Contact adopters and fosters methodically on upcoming medical procedures such as vaccinations.
• Record keeping: Maintain accurate and organized records for all animals, including intake paperwork, medical history, and care notes. Follow up regularly with fosters in order to maintain animal bios and photos.
• Customer Service: Provide excellent service by greeting visitors, conducting animal introductions, and responding to inquiries via phone, email, or in person.
• Animal Care: Work closely with animal care team and provide support as needed with walking dogs and providing puppy care.
• Facility Maintenance: Ensure front area looks pristine and donations items are shelved accordingly.
• Team Collaboration: Work with and direct volunteers, maintaining a positive and cooperative environment. Assist our social media team by maintaining up to date information including downloading of animal videos.
• Stay Informed: Keep abreast of organizational needs and engage with our animal care team to ensure we are posting accurate information on our animals. Your role is to be an advocate for our animals and ensure good placements to the extent within our control.
• Other Duties: Assist with additional tasks as assigned by management such as animal transportation to the veterinary clinic.

Required Skills and Experience:

• Clerical Experience: Minimum of two years in an office environment with proficiency in computer software and office equipment.
• Customer Service: At least one year of experience interacting with the public and handling transactions.
• Animal Care Experience: Minimum of one year working with dogs and cats, including those with health issues or behavioral concerns.
• Technical Skills: Familiarity with Microsoft Office and databases; creating social media postings, ability to quickly learn new systems.
• Interpersonal Skills: Strong communication, discretion, and a professional demeanor.
• Flexibility and Reliability: Ability to adapt, multitask, and meet deadlines in a fast-paced environment.
• Advocacy: Ability to professionally represent The Milo Foundation’s mission and promote donations.
• Driver’s License: Valid license and access to a personal vehicle.

Physical Requirements:

• Lift up to 40 pounds.
• Perform strenuous activities including lifting, carrying, and organizing.
• Mobility to navigate the facility and handle animals including walking dogs that can pull.
• Ability to work indoors and outdoors in various weather conditions.
• Exposure to animals and varying noise levels.

Application Instructions: Submit your cover letter detailing your relevant experience and skills. We value your interest in joining The Milo Foundation and appreciate your application.

• Equal Opportunity Statement: The Milo Foundation is an equal opportunity employer. We provide consideration for employment without discrimination based on race, age, color, creed, religion, ancestry, marital status, national origin, disability, veteran status, gender identity, sexual orientation, domestic partner status, or medical condition. Employment is at-will.

Job Types: Full-time, Part-time

Pay: $25.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Richmond, CA (Required)

Ability to Relocate:

• Richmond, CA: Relocate before starting work (Required)

Work Location: In person