Posting Details

This job posting may be used to fill multiple vacancies.

This job posting will be used for ongoing recruitment and may be closed at any time. Applicant lists may be screened more than once.

Our Vision

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.

Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.

Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.

Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

Healthcare Surveyor/ Intake Coordinator will:
Be responsible for the intake of complaints for all licensed healthcare facilities and review of incident reports related to resident/patient abuse, neglect, exploitation, and injuries of unknown origin;

Investigate, evaluate, and triage complaints to include identifying imminent danger that would require immediate interventions.

How does it get done?

Healthcare Surveyor/ Intake Coordinator is responsible for:
Gathering incident reports and consumer complaints from all sources to include faxes, hotline calls and on-line system;

Acquiring the necessary and required information to adequately triage;

Triaging daily for possible assignments or facility follow up for internal investigation.

Who are the customers?

Residents/Patients receiving care in all Licensed Healthcare Facilities throughout New Mexico.
Ideal Candidate

Residents/Patients receiving care in all Licensed Healthcare Facilities throughout New Mexico.
Minimum Qualification

Associates Degree from an accredited college or university in Nursing, Architecture, Social Work, Sociology, Psychology, Rehabilitation, and/or Criminal Justice and two (2) years directly related experience in community based healthcare services and case management. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Employment Requirements

Must possess and maintain a valid New Mexico Driver's License. Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions

Office setting. Sitting for long periods of time viewing computer monitor. Repetitive hand movement. Standing, walking, lifting up to 20 lbs. Use of computer, copier and telephone. On-call duties may be required on occasion. There may be some instances when onsite training is done at healthcare facilities.
Supplemental Information

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Agency Contact Information: Crystal Perdue. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.